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Learning Partner

| Chicago

GoHealth Operation Excellence department focuses on increasing efficiency within GoHealth’s Call Centers. The Operational Excellence team is looking for a Learning Partner to report to the Sr. Manager of Organizational Effectiveness. In this role, you will be responsible for training delivery, providing input to the design and measurement of programs and coaching and feedback to licensed and unlicensed agents to drive key performance indicators. As part of the Learning & Development team, the Learning Partner will review and update curriculum, training and operations policies and procedures. 

Responsibilities:

  • Effectively facilitates engaging learning experiences and assesses learning milestones to ensure desired performance is demonstrated within the established timeframe.
  • Performs observations of the agents (either virtually or side-by-side) to validate performance trends and identify opportunities for performance optimization.
  • Consults with Business Leaders to evaluate areas of opportunity and collaborates on learning and communication initiatives to drive performance improvements at the campaign or team level.
  • Uses key performance indicators, reports, and direct observation to conduct root cause analysis to diagnose performance and learning opportunities.
  • Reviews materials for instructor-led, and online training (including interactive tutorials and rich media educational videos).
  • Facilitates face to face or virtual learning for topics that include products, systems, new hire, and continuing education.
  • Consistently delivers and maintains a variety of learning assets such as instructor-led, virtual webinar, on-demand videos, interactive tutorial simulations, and hands-on learning labs.
  • Understands and adheres to all training policies and procedures; contributes to process improvement initiatives to streamline and improve operational efficiencies.

Skills & Experience:

  • BA/BS in Training, Adult Education, Psychology, Communication, Public Relations, or related discipline, or at least 2+ years’ experience in corporate training delivery
  • Proficient in MS Office (PowerPoint, Word, Excel, Outlook)
  • Exemplary communicator with a collaborative working style
  • A critical eye for nuance, detail, and editorial principles
  • Insurance industry (Medicare preferred) experience
  • Continuous learner with a passion for coaching and developing people
  • Experience with measuring training effectiveness preferred

Benefits & Perks:

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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