About Returnly

At Returnly we help merchants turn product returns into new revenue streams. We’re are a financial technology services company that buildsaward-winning products thatdrive repurchase behavior and customer loyalty. Backed bysmart money VCs in Fintech, we areone of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce and we’re building a team of amazingly talented people to help us do it.

About the Role

We are looking for an experienced People/HR Operations Associate to join our People Ops Team. In this role, not only will you serve as People Ops Associate, but you will also serve as a Recruiting Coordinator (schedule interviews, assist in new hire onboarding, etc), HR Generalist (payroll, benefits) & Office Manager (keep the office running smoothly, help organize various team and company events, etc). This person should demonstrate excellent verbal and written communication skills, be able to build relationships with colleagues & candidates with ease, and will take pride in providing an excellent candidate experience. 

This is an exciting opportunity for an individual that enjoys wearing multiple hats and is also ideal for someone who aspires to build a career in HR or People Operations. You will have an opportunity to develop those skills at a growing start-up. 

To be successful with us, you should be humble, adaptable, enthusiastic, and a self-starter with a can-do attitude. The ability to multi-task and remain calm under pressure are second nature to you.

People (HR) Ops Associate/Office Manager responsibilities include, but not limited to:

• Directly impact our employees by creating a positive workplace environment and ensuring a smooth and efficiently functioning office
• Keep a pulse for the office - have the ability to not only identify potential issues, but addressing them before it becomes an issue.
• Get to know the teams, how they work, and proactively suggest how to improve a process or help implement one if one does not exist.
• Process payroll & monthly commissions
• Become our Benefits & Stock expert
• Assist with employee Onboarding (provide high level overview of benefits, perks, etc)person to explain benefitsHigh level overview of
• Prepare offer letters, termination letters in a timely manner
• Greet and welcome all guests
• Act as the point of contact for all office operations, mail/package management
• Manage vendor relationships, update contracts (with manager approval) as necessary, manage office budget
• Stock fridge/snacks, order as needed, clean fridge out once a week and load dishwasher
• Ensure all common areas are neat and tidy at all times
• Meetings set-up as needed, conference room scheduling, food order management
• Work closely with People Ops Team across the 3 offices and offer assistance when/where needed
• Identify areas for improvement and innovation across People Ops, develop and implement plans to address those areas
• Help plan and host social/company events as well as support office events
• Serve as back-up support when a People Ops team member is out of the office

Recruiting Coordinator responsibilities include, but not limited to:

• Coordinate interviews - be responsive and provide candidates with an awesome interview experience
• Build relationships with hiring managers and provide operational expertise throughout the hiring process
• Contribute to building a scalable recruiting process
• Own Onboarding process for Chicago employees - set up desk, order equipment, compile Onboarding Book, order welcome breakfast, etc.
• Stay on top of the candidate tracking sheet and Applicant Tracking System (ATS) to ensure candidates are moving along pipeline in a timely manner

Requirements:

• Minimum 3 years of experience in a People (HR) Ops/Recruiting Coordinator role
• Minimum 1 year of experience in an Office Manager role
• Minimum 2 years of experience working in a Tech startup
• Knowledgeable about the product and sales process
• Master organizational and time management skills, superb communication, high attention to detail, strong analytical and problem solving skills
• You embrace change with a great attitude and feel comfortable with ambiguity
• Exceptional customer service focus with a strong ability to creatively solve unique problems
• Experience using GSuite Apps (Gmail, Drive, Docs, Sheets, Slides, etc)
• Tech savvy - ability to set up for virtual meetings (cable connections, Google Meet settings, etc)

Our values

Diversity - We are diverse, independent thinkers and still one team with one mission.

Openness and empathy - We learn and grow by listening to our customers and each other.

Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.

Team - EQ is as important as IQ. We make time to help each other out.

Commitment - We are curious and fearless. We own risk, outcomes and everything in between.

We'd really love to hear from you, but before applying please check the following...

Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!

Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills and match these role requirements.

Please make sure you have included a cover letter as part of your application. We want to learn from you and your achievements before we meet you in person!