Experience Specialist (HR Generalist)
We are looking for an Experience Specialist (HR Generalist) who embodies our culture and will provide our team members with a world-class employee lifecycle experience including top-notch rewards and recognition programs; unforgettable events; streamlined access to health, welfare, and HR systems; and first-rate customer service. Successful candidates have experience managing employee on-boarding and off-boarding, planning major events, administering benefits, working with online HRIS programs and payroll systems, and adhering to and implementing federal, state, and local laws. The Experience Specialist works as part of a team, including Recruiters, other regionally-based Experience Specialists, and local office managers to get the job done.
Roles and Responsibilities
- On-boarding, Orientation, and Employee Lifecycle:
- Serves as the new team member’s first line of contact after recruiting and takes time to personally walk new hires through paperwork, benefits, tools, and if located in a collaboration center, office how-tos and neighborhoods
- Leads initial on-boarding activities and works with recruiting to identify and schedule the appropriate first-week essential activities
- Works with collaboration managers to order first day equipment, assign desks, and prep physical space
- Serves as the face of Talent & Culture for their assigned collaboration center(s) and remote workers within their region
- Works with hiring managers, team/practice leads, and competency leads to identify appropriate Career Coach, Mentor, and project assignments and follows through with buy-in from each participating stakeholder
- Works in tandem with office management, payroll, and Talent & Culture to appropriately communicate hire dates, location, exceptions, and schedules
- Creates and distributes on-boarding and off-boarding checklists and ensures that participating members understand roles and commitment, as well as manages follow-through
- Branding, Culture, and Communications:
- Networks with the entire company and visits other locations when necessary
- Identifies ways to improve the culture and interaction
- Works well with others and is able to effectively participate in group planning activities
- Knows the company's values and mission and can describe them accurately and understands how the company values influence the culture through perks and a sense of community
- Spends time in relaxed, fun situations with fellow team members
- Is instrumental in creating a work environment in which people choose to be motivated, contributing, and happy
- Sees employees as a client and is quick to answer questions and connect people
- Health & Welfare:
- Identifies in-house benefits day opportunities
- Looks for discrepancies in benefits descriptions in employee benefits materials and works to enhance and updateIs able to anticipate employee benefits issues and works toward resolution
- Is able to assist team members with benefits questions, processes, and how-tos
- Sits at the table during health and welfare audits and enrollment to ensure quality and good record-keeping
- Supplies excellent customer service to employees throughout the organization
- Monitors benefits channels and FAQs
- Provides oversight for open enrollment, integration, and acquisitions
- Rewards and Recognition:
- Identifies recipients for kudos and on-the-spot rewards and suggests ideas for reward and recognition
- Works closely with payroll to update payroll records during salary changes and bonus administration
- Policy and Compliance:
- Manages employee record keeping and has a keen attention to detail to make sure that documentation (e.g., tax forms, citizenship paperwork, benefits paperwork) is complete, error-free, and compliance-ready
- Oversees the maintenance of and data accuracy for online HRIS systems
- Serves as a liaison with external benefits broker to ensure accuracy and compliance
- Distributes employee guidelines and policies and collects signatures as neededIs a key contributor to annual censuses, audits, and other necessary compliance activities
- Works in tandem with Finance to ensure payroll registers are accurate and up-to-date
- Contributes to employee policies and guidebook and makes sure that updates are tracked and distributed appropriately
Preferred Qualifications
- Bachelor’s degree and/or equivalent experience required
- 2-4 years of experience in a professional, fast paced, dynamic environment
- Familiarity with digital marketing and/or creative agency experience
- Prior experience with an online HRIS system
- Proficiency in MS Office and Google, especially Google Sheets and Microsoft Excel
- Assertive conflict-resolution and problem-solving skills
- Able to communicate, influence, and listen to the internal stakeholders
- Think creatively and work collaboratively to develop solutions
- Demonstrated passion and ability to problem solve and manage expectations
- Perfected the art of balancing the needs of the company, managers, and team members
- Excellent time management and organizational skills
- Strong verbal and written communication skills