Senior HR Business Partner

| Chicago
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ThoughtWorks is not your average global IT consulting company; so don’t expect to find average people working here. As a Senior Talent Partner, you are going to help us stay this way. As a software service and consulting firm, people really are our business. Your job will be to create innovative talent management solutions and execute those solutions for the business. 

The Senior HR Business Partner is responsible for assessing and anticipating people-related needs and driving strategic and scalable solutions to support Portfolios & Leaders. The position serves as a consultant to leadership on Employee development, engagement opportunities, and challenges. A successful Senior HR Business Partner acts as a coach, manager, connector and change agent. In order to be successful in this role, you must be able to create order out of chaos, be flexible and adaptable in your approach, ok with imperfection, and able to balance the need for structure and guidelines with the need to be creative and progressive.

We are looking for the Senior HR Business Partner to be based in either Chicago or Dallas; it requires 30% travel.


Reporting into the North America Talent Development Lead, the primary responsibilities for this position will include:

  1. Partner with Portfolio & Account Leadership to drive impactful engagement solutions: 
    • Act as a partner to Portfolio & Account Leaders and teams across North America to shape talent strategies that cultivate high performing teams and leaders
    • Design, execute and evolve talent management best practices that enable leaders to amplify employee performance & development (e.g., effectively assess individual & collective performance & impact, capability leadership and succession planning that ensures we are able to staff the work we sell and exceed our clients’ expectations)
    • Conduct virtual and onsite engagement health checks for assigned teams.
    • Keep a pulse on morale, engagement, growth, feedback, performance and projected impact. 
    • Build and cultivate trusted relationships with Leaders and Employees that allow for open and transparent dialogue.
    • Handle difficult conversations with skill and sensitivity.
    • Support a feedback culture through training, coaching and accountability partnership.
  2. Partner with other Talent Partners 
    • Ensure that knowledge related to employee performance is transferred effectively to your national people partners using designated tools and communication practices
    • Bring talent management best practices and forward-thinking ideas to the team
    • Synthesize and communicate in a balanced way the insights gathered through an enormous amount of distributed touch points. Rely on data whenever possible
    • Support diversity and inclusion through introspection, being mindful about diversity on teams and in leadership, and help identify ways to continuously improve employees ability to support a diverse workforce
  3. Partner with People Support team on HR related matters 
    • Act as an escalation point for HR related matters. 
    • Triage workplace concerns effectively by following the proper steps. Collaborate with appropriate thought partners; ensure adequate documentation and well thought out communication plans regarding the concern
    • Handle sensitive people situations in a respectful and caring way while also maintaining the highest level of confidentiality
    • Collaborate on employment decisions such as but not limited to compensation, performance improvement, performance assessment, and exits
  4. Partner with Recruiting team to maintain a high hiring bar
    • Seek ways to evolve recruiting activities to continually enhance our recruiting processes
    • Actively recruit qualified future employees
  5. Partner with Regional and Global stakeholders to shape and execute change programs

A successful candidate demonstrates the following attributes:

  • Adaptable & Flexible
    • Ability to positively adjust to new and changing conditions
    • Ability to multi-task
    • Extremely comfortable working in environments that are culturally diverse, fast-paced, always changing, and light on structure/process.
  • Collaborative
    • Ability to solve complex, often ambiguous issues. In our experience, this is because you’re intuitively collaborative.
  • Communicative & Influential
    • Stakeholder management experience and confidence to challenge, influence, and persuade after gathering an appropriate level of context and data to support.
    • Ability to coach a diverse population of leaders using various coaching techniques.
    • Ability to influence through a suite of knock-your-socks off communication vehicles (written, verbal, presentations, facilitation, etc) You build rapport with all sorts of people.
  • Change agent
    • Enable and promote change to happen
  • Positive attitude
    • Sense of urgency, thrive in ambiguity, resourceful, resilient
    • Can accept feedback and admit when you’ve made a mistake
    • Ability to make tough and sometimes unpopular decisions
  • Results-oriented
    • Incredibly strong organization, follow-through, time and knowledge management skills. 
    • Driven to create outcomes
  • Problem solver
    • Ability to solve complex, often ambiguous issues, in creative ways. In our experience, this is because you’re knowledgeable of key business drivers, an expert in your craft, and intuitively collaborative. 
  • Driver/Initiator
    • Takes initiative to get things done, doesn't need to be told what to do
  • Strong business acumen
    • Keen and quick to understand and deal with business situations in a manner that will lead to a good outcome, able to balance people and business needs appropriately


  • Knowledgeable of US employment law and expert in employee relations best practices. Can handle risky situations well.
  • A knack for talent management and loads of experience:
    • - Leading employees through performance management issues
    • - Coaching Leaders and Executives
    • - Creating strategic Succession Plans and Leadership Pipelines
    • - Using data analytics to present trends and patterns in the business
    • - Design and execute change programs
  • Experience working on and supporting distributed teams and individuals
  • Bachelor’s degree in a people or organization design-related field; or a foreign equivalent with 8-10 years of talent management experience, preferably in a people-centric, professional services environment.
A few important things to know:Projects are almost exclusively on customer site, so candidates should be flexible and open to extensive travel.
Candidates must possess work authorization that does not require H-1B visa sponsorship by ThoughtWorks or dependent EAD.

Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with AccessThoughtWorks, our learning community (click "contact me about recruitment opportunities" to hear about jobs in the future).

It is the policy of ThoughtWorks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and ThoughtWorks employees are treated without regard to race, color, religion, sex/gender, national origin, ethnic origin, veteran or military status, family or marital status, disability, genetic information, age, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. ThoughtWorks will adhere to all federal, state, and municipal laws and regulations governing employment.

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Across from Chicago's iconic Millenium Park, our office offers indescribable lake views and access to some of the city's greatest attractions.

What are ThoughtWorks Perks + Benefits

ThoughtWorks Benefits Overview

Allowances for books, conferences & training, cell phone, local transit, and high-speed internet
Personal development programs and training tailored to the career path that you choose
Opportunities for global assignments/travel
Internal conferences & community events

Friends outside of work
Eat lunch together
Intracompany committees
Employee led and driven groups originally created within organizations as a way to help connect underrepresented employees with each other for support, networking, and relationship building.
Daily stand up
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Up to $130/month to cover public transportation and bicycle expenses when working in your home office.
Free Daily Meals
Employees get free lunches on Friday when in their home office.
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
$1500/year to attend conferences and training related to your roles
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.

Additional Perks + Benefits

Allowances for books, conferences, cell phone, local transit, and high-speed internet
Personal development programs and training tailored to the career path that you choose

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