ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 145,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!

As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 145,000 today to millions.

ActiveCampaign’s customer facing teams are growing rapidly and need a part-time Intern to help manage internal processes and tasks related to customer accounts. In this role, you will provide daily support to the Customer Success team, work to ensure that customer accounts are assigned in an efficient and timely manner, and oversee all internal and external account assignment processes.

What your day could look like:

• Manage internal account assignment process for all of Customer Success, this includes Chicago and international offices
• Maintain customer success account automations, pipelines, and other related CRM functions as dictated by the business
• Oversee all account assignment movement by individual rep and by role
• Reassign and un-assign accounts as necessary, as well as manage internal requests from the team related to account ownership 
• Assist with contact and data imports as needed for marketing or other business initiatives
• Communicate updates and changes related to account ownership to the Customer Success leadership, team, and other business partners
• Create and process custom orders for customer-facing teams
• Troubleshoot and escalate account assignment and CRM issues as needed 

What is needed:

• Applicable experience as an office administrator, in operations, or relevant role
• Strong written and verbal communication skills 
• Exceptional organizational skills; deadline driven with an ability to multitask and manage time efficiently
• Resourcefulness, creative thinking, ability to think on your feet and take initiative
• Passionate about the customer experience and building processes that support customer facing teams
• Experience with marketing automation is preferred but not required

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. 

Start with trust

Make the customer a hero

Cultivate inclusion & diversity

Iterate everything, always

Create WOW

Pursue growth with gratitude

Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.