Customer Technical Support Internship - Summer 2019

“Our interns touch real work and build skills they need to kick-start their professional careers” – Nancy Martinez, TU Intern Program Manager

***Internship Start Dates: May 29th, 2019 or June 17th, 2019***

***Interview Day: January 4th, 2019***

What we’ll bring:

• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What you’ll bring:

• Prior experience providing customer facing technical support where skills were utilized to triage and resolve a variety of reported issues
• With little guidance, manages work load of customer reported problems and requests.

• Must be flexible in resetting priorities and understanding business reasons for changing them.

• A strong desire to learn about TransUnion product and services and the data flow across that various applications

• Must be energetic and work with a positive attitude.

• Ability to adjust communication style in order to effectively relay research results, steps needed to bring resolution, and even summarize an impacting event. Customer type ranges from simple user/sales to technician/ engineer level.

We’d love to see:

• Experience with – Relational databases, SQL, Splunk, Excel (Formulas and Pivot Tables)

• Experience troubleshooting connectivity and digital certificates

• Experience analyzing, evaluating and troubleshooting data and data formats

• Experience in credit reporting field (reading & evaluating credit data)

• Bachelor degree (or active pursuit of one) in Computer Science, Information Technology, or related field. 

Impact you’ll make:

• In the first 90 days – support TransUnion customers with less complex items (account management, digital certificates, and basic application knowledge). Performing initial analysis on more complex issues and escalating / collaborating with other team members in a timely manner in order to bring resolution. You will obtain basic knowledge of customers, transactional data flow, account management and data analysis tools.

• What you’ll accomplish beyond 90 days – increased knowledge in supporting TransUnion products and services, gaining relationships across the sales and support organization, familiarity with ticketing systems, and team processes.

   

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.