Help Desk Intern at OCC

| Chicago
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Personal Characteristics:

 

OCC is looking for interns who are hungry for the chance to learn more, humble enough to admit they don’t know all the answers, and smart enough to recognize the opportunity. As a summer intern, you will help lead projects that help shape the future of OCC. Here’s what we’re looking for:

 

Projects and Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Educate team members on technology.
  • Help to maintain performance of computer systems.
  • Respond to email messages for team members seeking help.
  • Ask questions to determine nature of problem.
  • Walk team members through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wireless Networks (WiFi), and other systems.
  • Ability to Install computer peripherals for team members.
  • Support online software configuration and answer team member questions.

 

Candidate Qualifications:

 

Interns do not need to have all of the qualifications or experience listed below, but a willingness to learn is essential. Ideal intern will have the following traits:

  • Passion for technology, likes to get things done, commitment to delivering high quality solutions to team members
  • Take direction well, but also able to make decisions and take initiative
  • Strong communication skills
  • Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
  • Enjoys solving problems
  • Customer-centric mentality
  • Comfortable configuration and troubleshooting Windows 7 and 10 issues
  • Ability to work independently
  • Strong time management skills

 

What knowledge and skills will the intern gain from this internship?

  • Learn in a virtual environment
  • Trouble Shooting
  • VDI (Virtual Desktop Infrastructure)

 

 

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

 

Step 2
You will receive an email notification to confirm that we've received your application.

 

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages

Location

Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours, summer and winter outings and cultural celebrations to honor our diverse workforce.

Yemi

Director, Diversity and Inclusion

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Culture
Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Friends outside of work
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Perks & Discounts
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.
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