At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties where people live and work.
We're innovators, disruptors, and out-of-the-box thinkers. We want to make every property better, and we want your help to make it happen.
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run this summer, usually a 10-week internship program that runs June through August. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago's vibrant technology scene.
Each intern in our summer group goes through one week of training together as a cohort and are placed in one of our departments, where they'll spend around 75% of their time throughout the summer. The other 25% is spent engaging in intern-specific activities and learning opportunities, such as executive lunch & learns, personal development workshops, and access throughout the company for informational interviews.
During the internship, the program interns will work together on an SMS Assist business case, and they will present their findings and ideas at the conclusion of the internship for SMS Assist leadership and other key team members. Of course, we have some fun social events thrown in there as well!
SMS Assist's vision is to make every property better. We serve more than 200,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense affiliate network that specializes in more than 55 trades like landscaping, plumbing, HVAC, and more. Our customer service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a daily basis.
Every day we strive to provide the best service to our customers through an entrepreneurial spirit, a passion for service, teamwork, and integrity. We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago's Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.
Job Summary - User Interface Designer Intern
The User Interface Designer Intern works closely with Product scrum teams to deliver high-quality visual designs of product experiences that adhere to brand guidelines, follow our design system, and meet both accessibility requirements user needs. As part of our user experience team, a UI Designer Intern is expected to collaborate with UX architects, product managers, developers, and stakeholders to contribute to the definition and creation of human-centered design solutions that address customer needs and meet SMS Assist's business goals. You will have the opportunity to participate in multiple aspects of the UX lifecycle (research, concepting, iterative design, usability testing) and learn how we deliver value.
The User Interface Designer Intern participates in these areas of UX discipline:

• User Research
• Usability Testing
• Curating of design system
• Documenting design for developers
• Creation of prototypes
• Participating in Ideation/Brainstorming

Responsibilities - User Interface Designer Intern

• Design elegant, smart, and usable designs for web and mobile applications
• Support human-centered design approach through rapid testing and iteration of concepts
• Support consistency across application experiences through application of design system and UX patterns
• Participate in design thinking methodologies to empathize, learn, ideate, challenge stakeholders and UX peers, and iterate
• Participate in Agile process to deliver design artifacts in a timely and effective manner
• Contribute to user research activities, gathering requirements, identifying opportunities, and helping prioritize product roadmaps
• Work with team members across time zones
• Ensure confidentiality of internal and external data

Qualifications - User Interface Designer Intern
Minimum Qualifications

• Human-Centered Design training
• Experience creating high-fidelity visual design and prototypes
• Experience facilitating usability testing

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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