Internship - Enterprise IT / Help Desk
Research shows that women and underrepresented groups only apply to jobs only if they think they meet 100% of the qualifications on a job description. IMO is committed to considering all candidates even if you don’t think you meet 100% of the qualifications listed. We look forward to receiving your application!
Work that is meaningful. A job that has impact. Colleagues that inspire. That’s what you’ll find at Intelligent Medical Objects (IMO), a growing health IT company creating clinical terminology and insights solutions that are used by more than 500,000 US physicians and 4,500 US hospitals to power better patient care and support meaningful analytics.
Interns within Enterprise IT (EIT) will learn how to deliver IT support for an organization. You will learn the importance of following policy and procedure, how to do basic to advanced troubleshooting techniques, how to thoroughly research technical topics, how to do a service ticket and how to combine all the above to deliver some of the best customer service clients (internal employees) have ever experienced from a technical team!
Internship Location: We are following safety precautions regarding office openings. Should the office be open by your start date, the internship will either be a hybrid model (combo of WFH and in-office) or fully in-office in Rosemont at HQ. This is subject to change depending on developing guidelines. You must be open to all 3 scenarios - Remote, Hybrid, and In-Office.
What You'll Do:
- Work as a team to solve technical problems
- Explore the many different pieces of software and hardware used in IMO’s environment
- Collaborate with all other components (teams) of the entire EIT organization
- Experience how all our infrastructure systems work together to deliver a cohesive experience to clients
- Learn to think outside of the box for any obstacle
- Create technical documentation that is easy for anyone to read and understand
- Configure or image laptops for employees and contractors
What You'll Need:
- An open mind to learn and possibly unlearn some of what you know
- Your unique personality. Though we work hard, IT personnel has a fun sense of humor.
- Curiosity for technical challenges and an eagerness to explore new approaches.
- Your voice (whether it’s a loud one or a quiet one). We believe in communicating. Ideas, needs, questions, concerns, good jokes.. Remember when we said we welcome your point of view? We meant it.
- Feeling comfortable asking questions. There is no such thing as a stupid question! We mean that!
- Ability to work in our office in Rosemont (following safety protocols and guidelines)
- Some typing skills. We’ll be doing quite a bit of typing for communications and documentation.
What We'll Give You:
- Training from the best. Collectively, we’ve got years of expertise in Healthcare and IT.
- Extensive team-specific training that will drive your trajectory (classroom & beyond)
- Coaching on the non-technical stuff like presentation skills, business etiquette, résumé workshop, etc.
- A challenge. We’re here to push you. Our goal is to fill your summer with experience and connections you won’t forget. Probably a little fun, too.
- The opportunity to directly influence our products.
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At IMO, we celebrate diversity and are committed to creating an inclusive environment for all employees. IMO is proud to be an equal opportunity workplace and is an affirmative action employer.