IT / Help Desk Specialist ( Internship)

| Chicago
IT / Help Desk Specialist (15-30 hours / Paid part time Internship) - Must be currently enrolled in a University. 
The IT Specialist is a technological Swiss army knife who has a passion not only for gadgets and technology but also a passion for helping others with even the smallest tech questions. When the IT Specialist isn’t helping out on our help desk, they are helping the rest of the team with core projects or tapping into their endless quest for knowledge by researching new technologies that will benefit the entire company. The IT Specialist may not know the answer to everything, but they never give “I don’t know” for an answer.
Who We Are 
The Technology Team has decades of combined experience, but the fact that we stay current with this experience keeps us from being dinosaurs. We oversee a mid-sized, modern, secure network of 200+ clients running primarily OSX & Windows 10, with a dose of Linux for good measure. CentOS & Debian rule the 500+ server landscape. Most importantly, the line between help desk and administrator is thin, and we all take every opportunity to educate each other on our increasingly-complex network and brainstorm ways to make it better. Our customers are our fellow employees, and we consistently receive accolades for our excellent service and solutions.
CORE RESPONSIBILITIES
  • Diagnose problems through troubleshooting skills, logic, and research
  • Provide basic end-user desktop / LAN / VPN support
  • Provide direct support for Windows and Apple MacOS computers, along with user access to network resources and applications, both locally and via remote access
  • Provide direct technical support for services such as office telephones, printers, mobile devices, and video conferencing equipment.
  • Provide direct support for computer software installs and upgrades
  • Provide direct support and assistance with office relocations and expansions
  • Deploy notebooks via tools like JAMF or SCCM
  • Maintain records of hardware, software, and network inventory
  • Maintain existing documentation and create new documentation as required
  • Troubleshoot hardware and software issues, remotely and in-person
  • Maintain a keen awareness of emerging technologies and how they can be leveraged
  • Install new and existing software programs
  • Create and edit user account information on the system databases
  • Check for network problems and provide troubleshooting support
  • Perform additional IT duties as required
  • On the job training is highly encouraged
Qualifications
  • Pursuing a degree in an IT-related field or equivalent
  • 1 year of IT experience supporting a mid-size company highly preferred
  • Strong analytical and problem-solving skills
  • Highly organized with attention to detail
  • Ability to prioritize
  • Able to work independently

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • GroovyLanguages
    • RESTful ServicesFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Located in the heart of the Loop in Downtown Chicago. The office is easy to get to with various train and bus stops nearby.

What are Enfusion Perks + Benefits

Enfusion Benefits Overview

Company-paid medical and dental insurance
Generous PTO package
Monthly commuting stipend
Free catered lunch every Friday
Fully stocked kitchen every day
401(k) matching with a Safe Harbor Vesting Schedule

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Enfusion pays the premiums for dental insurance.
Vision Benefits
Enfusion's vision plan allows employees to purchase contacts and glasses once a year, and also offers a discount on LASIK. Enfusion pays the premiums for vision insurance.
Health Insurance Benefits
Enfusion pays 100% of health insurance premiums for a low deductible plan. We also cover dependents for free!
Life Insurance
We offer a plan to all employees free of charge!
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Enfusion provides a Safe Harbor Vesting Schedule
401(K) Matching
We offer a generous matching of our employee's contributions
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Enfusion's vacation policy includes three weeks paid time off for all employees. Each employee gets an additional day of PTO for every year of employment up to 5 years.
Paid Holidays
Enfusion offers all employees paid time off to observe all major holidays. We also follow the New York Stock Exchange holiday calendar.
Paid Sick Days
Enfusion offers 5 sick days for all employees
Perks & Discounts
Casual Dress
Commuter Benefits
Enfusion provides employees with $80 a month to use towards commuting related expenses, including public transit, parking, and ride sharing! Employees may also contribute additional funds tax-free!
Company Outings
Enfusion has quarterly team outings, as well as a Women of Enfusion outing, company-wide summer party, holiday parties, and other events! In addition to that, we also have summer intermural leagues!
Stocked Kitchen
Enfusion has a fully stocked kitchen including unlimited snacks, sweets, coffee, tea and variety of flavored LaCroix!
Some Meals Provided
Enfusion caters a weekly lunch every Friday for our employees.
Happy Hours
Enfusion loves hosting happy hours as often as we can!
Professional Development Benefits
Tuition Reimbursement
Enfusion will reimburse employees who successfully complete certifications directly related to their role!
More Jobs at Enfusion22 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Legal
Operations
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
HR
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago