Cisco Meraki

Cisco Meraki makes cloud-controlled technology more intuitive, accessible, and secure for everyone.

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Network Support Engineer Internship/Co-Op - Fall Chicago

Sorry, this job was removed at 3:53 p.m. (CST) on Monday, August 5, 2019

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Overview

At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco.

Perks? We offer paid internships along with free, furnished housing for the duration of your stay in San Francisco. Sound like a fit? Great, we'd love to talk to you!

Responsibilities

Research and resolve issues reported by Meraki customers and partners
Identify issues suitable for entry in the Meraki Knowledge Base
Write, review, and release KB articles
Assist with lab testing work as needed for Meraki products
Identify, reproduce, and document bugs
Have a project in mind? Let us know and we'll help to make it happen!

Qualifications

Must be a Junior or Senior working towards a B.S in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline from an accredited university - Not accepting Masters students
Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
A passion to assist and problem-solve with our customers
Outstanding account management, follow-through, and problem-solving skills
Resourcefulness and attention to detail
Excellent communication skills, both written and verbal

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Jayanthi Srinivasan

Head of Products, Wireless, and UEM Solutions

ENCOURAGED TO EXCEL

Discover new paths to success

Overseeing Cisco’s wireless and systems manager portfolios, Jayanthi Srinivasan said her role comes with challenges — and with that comes fulfillment. “The variety keeps me both challenged and learning at all times,” Srinivasan said. Currently, one big opportunity comes in the shape of developing a team that bridges wireless cloud and non-cloud products. For Srinivasan, breaking that new ground is professionally thrilling. “This is a huge opportunity to make an enormous impact on the industry as well as the customers,” she said.

At Meraki, every employee is empowered to be their best and think outside the box to make things happen.

Korey Rebello

Product Manager

‘EVERYBODY IN’

Work across functions to grow

With a nod to the Meraki core value ‘Everybody in,’ Korey Rebello notes that this applies not only to a silo-free work environment that aids in career development, but it also applies to the work itself. “It’s reflected in how we develop and release products and features,” he said. “We seek feedback from a wide range of teams and customer profiles when designing and building new features to ensure they will have the greatest impact upon delivery.” From engineering to sales and now on the product team, Rebello’s own career path is representative of the cross-functional nature of the team.

There continues to be a wide variety of personal development programs and training events that provide us opportunities to significantly level up in our roles!

Mary Piontkowski

Head of Product Design

COLLEAGUE CAMARADERIE

Forming a nucleus through culture-building activities

Mary Piontkowski’s team helps shape Meraki products, but they also find time for bonding activities like speed networking and employee spotlight presentations. Piontkowski is especially fond of the team’s “monthly gratitude sessions.” These sessions were formed organically and allow everyone the chance to contribute to a values-led culture, increase engagement and promote happiness at work. “Activities like this, where we share genuine thanks and appreciation for one another, help create a safe and warm team dynamic. We practice kindness and learn so much about each other as people,” she said.

It’s up to all of us to maintain and shape our culture. We all need to show up and live our values: care deeply, everyone in, be brave, and simplify everything.