Operations (Arrangements) Internship

| Chicago | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Internships at OppFi

At OppFi, interns make a real-world impact, handling projects that require higher-level thinking, collaboration, and leadership. Interns operate as full-time team members and have been responsible for creating systems, tools, and practices that tangibly improve our bottom line and are still used today.

As a participant in our internship program, you'll be part of a cohort of interns across 13+ departments. In addition to the work you'll do within your department, you'll get to know your fellow interns through a variety of collaborative projects and virtual social events.

We provide interns with career development opportunities including regular lunch and learns with leadership team members and a buddy program that pairs each intern with a tenured employee who serves as a friend and mentor. Our full-time employee base boasts a robust population of 20+ former interns, and whenever possible, we aim to extend full-time offers to interns who perform at a high level and achieve their summer goals.

This is a 10-week paid summer internship that will be remote flexible.

The Team

The Arrangements team owns the servicing and collections journey for our customers with an active loan. This team optimizes the customer communications strategy for customers, leading with what's best for the customer's financial health. Additionally, the Arrangements team works to provide our Customer Advocates with the tools they need to provide customer experience.

Responsibilities

  • Create customer contact strategies to improve collections and recoveries
  • Build financial models to project forward-looking collections and recovery performance
  • Build analyses to communicate operating metric performance to team members
  • Create dashboards to surface applicable insights to improve collections and customer service Goals
  • Develop new product ideas to increase Advocate efficiency and accuracy.
  • Work with legal and compliance team members to ensure regulatory compliance.
  • Manage recurring reporting to facilitate the performance management of the Advocate team(s) by their leadership.

Required Skills

  • Graduating in June 2023 or December 2022.
  • Pursuing Bachelor's degree in Business, Economics, STEM , or equivalent work/internship experience.
  • U.S.-based.
  • Experience with Excel (can perform complex functions) and SQL.
  • Passion for customer service and the customer experience.
  • Problem solving and analytical skills.
  • Work with a diverse team and influence.

EEOC Statement

Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at [email protected] 

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.opploans.com/careers/

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • ClojureLanguages
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

OppFi is located in the heart of downtown Chicago, adjacent to Michigan Avenue and across the street from beautiful Millennium Park.

What are OppFi Perks + Benefits

OppFi Benefits Overview

Fully stocked kitchen with healthy snacks & drinks available.
Subsidized daily lunches.
CTA & Metra benefit program.
Free gym membership.
Free shuttle passes to Metra stations.
Casual dress policy.
Discounted Divvy memberships.
401(k) match program.
Free OppLoans apparel.
Competitive salary and benefits package.
Fun, fast-paced work environment.
Employee and peer recognition program.
Dynamic start-up culture and environment.
Ability to make an immediate impact in a growth stage company.
Flexible paid vacation policy.
Free health benefit options.
Intramural sports leagues.
Weekly office events (happy hours, massages, game nights, private yoga sessions, catered
breakfasts, etc.).
Dual monitors and stand-up work stations.
Convenient downtown Chicago office located in the heart of the city.
Awesome panoramic office view of Millennium Park and Lake Michigan, with rooftop access.
Equal opportunity employer.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
OppLoans gym is a state-of-the-art fitness center free to all employees, and provides yoga, kickboxing and pilates classes on site.
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

In addition to offering generous insurance benefits and 401(k) matching, we pride ourselves on a fun, collaborative and supportive company culture. Prior to COVID-19, this meant in-office events like game nights, bagel mornings and chair massages as well as semi-annual company parties. With all our teams working remotely right now, we’re holding digital events in their place, like trivia nights, Zoom cooking classes, movie nights, and coffee chats. Through our lifestyle benefits platform Fringe, employees can access discounted services that support a healthy work/life balance. We are always looking for ways to treat our employees well and show them they’re appreciated.

More Jobs at OppFi29 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Internships
Marketing
Operations
Finance
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView OppFi's full profileSee more OppFi jobs