Service Advocate Intern

| Chicago

RXBAR: We manufacture, market and distribute better for you snacking products. The natural food space is crowded but our clean, quantifiable approach to product development and our branding stands out. Our unique, “No B.S” value proposition in a rapidly growing health food market has our company positioned for growth.

Service Advocate Intern: Over the past year RXBAR has been growing at a rapid pace. Service is the foundation of our business and as we have grown, we strive to have personal and unique interactions with every customer and maintain best in class service. We are looking for a Service Advocate Intern who is able to display empathy, provide excellent experiences for our customers, represent our brand and answer inquiries in a timely manner.

**Must be located in Chicago and have the ability to work up to 15-20 hours per week from January 2019 to May 2019**

General Function + Job Responsibilities:

  • Support team in the building and development of new channels of communication to improve accessibility and overall customer experience (i.e. Live Chat and Text Services)
  • Develop and nurture relationships with customers to build brand advocacy
  • Be a product expert, work to empathize with our customers and most importantly be an advocate for their needs
  • Ensure all inbound and outbound customer needs are met beyond their satisfaction
  • Assist in the processing of returns, exchanges, and refunds for customers
  • Collaborate with the Service, Sales and Marketing teams to improve overall customer experience

Skills and Qualifications:

  • Positive attitude, a thirst for knowledge, and an excitement for growing our business
  • Currently pursuing a Bachelor’s Degree
  • Empathetic and respectful to others’ needs
  • Strong communication and interpersonal skills
  • Adaptable, able to work at a fast pace, effectively manage workload to meet deadlines, while ensuring a high standard of quality
  • Desire for collaboration in a team environment with a healthy competitive spirit
  • Strong organizational skills and detail-oriented
  • Strong ability to inspire and motivate self and others

Compensation Package: Competitive pay, unlimited RXBARs, RXBAR gear and invaluable experience growing a company.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

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Location

412 N Wells Street, Chicago, IL 60654

An Insider's view of RXBAR

What's something quirky about your company?

Working at RXBAR becomes a lifestyle. We naturally love to share what work life is like on our personal social media accounts, whether it be new product launches, the amazing view from our rooftop, team meeting events, or all the workouts employees do together, it’s a unique almost cult-like culture but something we're so proud to be a part of.

Alyssa

Senior Event Coordinator

What's the biggest problem your team is solving?

Here at RXBAR, we approach and plan everything differently. Whether it be TV, outdoor media, podcasts or paid social, we’re going against the “norm” of traditional advertising and building a new, unique approach to break through clutter they see everyday. Our goal is to woo our audience so they lean in, not annoy and inadvertently push them away.

Jenny

Media Manager

How does the company support your career growth?

One of the key aspects that attracted me to RX, beyond the company's aggressive growth phase, was the Leadership Team's investment in developing its people. Individuals have the opportunity to own their development path & grow at an exceptionally fast rate in a company that promotes from within & w/o the constraint of a formal promotion structure.

Steph

Vice President of Operations

How do you empower your team to be more creative?

Anyone that joins our team is quickly introduced to the idea that innovation can come from anywhere. Placing ownership on our team members that they are the product advocates while also placing ourselves in our customer shoes, has enabled leadership and creative license. It's amazing to be a part of a company that places such an importance on R&I.

Eliana

Vice President of Research & Innovation

What are some things you learned at the company?

I love working at RX because the organization values me as an individual & as myself, where self-awareness is harnessed as a strength to accelerate growth. I am driven to build a new team (FP&A), training a financial muscle that empowers the organization through trust. I love the challenge of being a creator, as we question orthodoxy in finance.

Kirk

Director, Financial Planning & Analysis

What are RXBAR Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Our approach to perks: While our business is growing at an exponential rate, we've maintained the nimble, no B.S. mindset that has made us the fastest-growing nutrition bar brand in the U.S. The experience at RXBAR is different from day one. Beyond the typical offering of full benefits, 401k match and generous PTO allowance, we differentiate ourselves from other CPGs in the space. Every employee spends their first two weeks in Customer Service, enabling them to interact with the incredible customers we service everyday and adapt the servant mindset that drives everything we do. Immediate impact, opportunity for growth, educational opportunities, mentorship, creative thinking, diversity, exposure to senior leaders - these are all realities at RXBAR, not just buzz words. With our open-office format and pursuit of excellence, we foster an environment that supports personal and professional growth. To support the needs of our growing business, we've implemented "dynamic job descriptions" as individual's roles are constantly evolving, allowing them to take on added responsibility and new challenges.

Cell phone reimbursement, gym membership reimbursement, bike & helmet reimbursement and unlimited RXBAR's are a few of the extras you'll receive when working here.

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