Compliance Specialist

| Chicago

SMS Assist Compliance Specialists manage a portfolio of vendors and serve as a single point of contact for their compliance needs. As a division of the Legal Department, the Compliance Department and its Specialists are the revenue protectors of SMS Assist and serve a critical risk management function for the company.  Compliance Specialists enable SMS Assist to execute customer growth and retention strategies by building personal relationships with vendors and ensuring their compliance with applicable SMS Assist and customer requirements. Responsibilities include managing vendor contracts and insurance policies, reporting on vendors’ compliance status, ensuring all applicable information is properly included in SMS Assist’s databases, collaborating with various internal departments in order to achieve appropriate risk management standards, and overall vendor relationship management.  The Compliance Specialist role has been designed to provide opportunities for skill and career growth and development.

Roles and Responsibilities

  • Develop and maintain positive vendor relations required to ensure superior customer satisfaction
  • Consult with vendors about specific compliance requirements including, but not limited to, contract terms, insurance requirements, customer rules and regulations, and the Immigration Reform and Control Act
  • Review vendor insurance policies to ensure compliance with SMS Assist’s contractual standards
  • Possess ability to effectively communicate with vendors and insurance agents regarding various insurance coverages, including but not limited to general liability, auto, umbrella, and other coverages
  • Review vendor contractual documents, consult with and aid the senior Legal Department staff in the performance of any contractual edits and negotiations
  • Identify, research, and resolve vendor issues related to SMS Assist’s contractual standards
  • Correspond and collaborate with various Legal Department members regarding various compliance issues
  • Verify vendor business registrations and certifications with various private and governmental entities and databases, including validation of vendor tax information with IRS databases
  • Ensure vendor compliance with contractual requirements, including laws and customer requirements
  • Obtain and vet key vendor financial documentation
  • Seek alternative ways to innovate and improve current processes and procedures, including developing risk management strategies
  • Process all contract requests and reports within assigned deadlines
  • Other duties/ special projects as directed

Qualifications and Education Requirements

  • Bachelor’s degree or greater
  • Exceptional oral and written communication skills
  • Superb investigative abilities and capacity to research various governmental and informational databases
  • Ability to independently analyze, research, and problem solve
  • Capable of prioritizing and managing multiple tasks in a fast-paced environment
  • Professional, with a high-level of integrity and ability to maintain confidentiality
  • Excellent “customer service” skills (i.e. ability to actively listen, address issues, properly follow up on resolutions, and ensure everything is done in a timely manner)
  • Proficient in Microsoft Office, especially Word, Excel and Outlook

 Preferred Skills

  • Previous experience in the legal and/or insurance industries (or related legal education)
  • Previous experience in the facilities industry
  • Contract management experience
  • Thorough understanding of risk management and its role in an organization
  • Ability to negotiate
  • Travel expected: none


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875 North Michigan Avenue , Chicago, IL 60611
875 North Michigan Avenue , Chicago, IL 60611

Perks of working here

Health Benefits
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