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Sr Analyst Customer Operations

| Chicago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Motorola Solutions Software Enterprise Customer Success team measures customer outcomes and delivers superior customer experiences that contribute to outstanding references. We enable the ongoing growth and adoption of solutions across our software enterprise portfolio and empower the broader Motorola Solutions team to have a comprehensive view of customer sentiment and satisfaction. We work with new and existing Public Safety clients to ensure they are successful with, and delighted by the Motorola Solutions Software Enterprise platform and services.
Job Description

The Professional Services Flex Specialist will be responsible for modern law enforcement functions on data-driven, intelligence-led decision making from many different sources of digital information. One of those primary sources is their Computer Aided Dispatch (CAD) and Records Management Systems (RMS). A Professional Services Flex Specialist works with policing agencies to establish best practices around their agency’s use of Flex CAD and RMS. This specialist will evaluate the agencies current data aggregation, collection, storage, evaluation, distribution and overall processes and procedures with the end goal of implementing state of the art solutions that will improve both tactical and strategic decision making throughout the department.

Job Responsibilities:

  • Aid in guiding the department on the best practice use of the Flex product and subsequent products that work alongside Flex such as: CommandCentral Analytics+ and CommandCentral Vault 

  • Determine best practices on information input from various police divisions and police personnel that results into firm action plans that achieve increased operational efficiency and reduce crime

  • Develop and disseminate intelligence derived from the Flex system and related systems to police, City administration, and other interested parties, for decision-making purposes

  • Work with senior command staff to evaluate and streamline processes related to data collection, data retrieval and data usage within the department

  • Respond to ad hoc requests from the Chief of Police and Deputy Chiefs for meetings and briefings

  • Stay up to date on trends in storage and management of digital law enforcement information

  • Develop and maintain sample Tactical, Strategic, Administrative and Operational management capabilities from the Flex system and related systems

  • Conduct briefings and presentations of findings and conclusions

  • Provide information and analysis findings in a format that allows for its use by all appropriate personnel and divisions within the Department

  • Draft and prepare general orders, standard operating procedures, and similar materials pertaining to law enforcement

  • Ability to assist the agency in performing recommended Improvement or remediation as called out in the Professional Services Engagement

  • Willingness to cross train on other products related to the Flex system

  • Willing to travel regularly - 50-75%

Specific Knowledge/Skills:

  • Seeking seasoned law enforcement professional with a high level of attention to detail and excellent verbal and written presentation skills
  • Previous government experience is preferred
  • Deep knowledge of the day-to-day operations of a typical Law Enforcement Agency
  • Experience with Computer Aided Dispatch (CAD) and Records Management Systems (RMS) is desired
  • Previous experience with Motorola Solutions’ CommandCentral applications is preferred
  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Seeking knowledge of and experience in Strategic, Tactical, Intelligence, and Operations of Law Enforcement such as:

  • Staff Meetings
  • Tactical Briefings
  • Police Dispatch
  • Mutual Aid Operations
  • Strategic Planning
  • Hot Spot/Trending
  • Long & short term trend analysis
  • Time & Series analysis
  • Working knowledge of common laws and statutes as it relates to Law Enforcement
  • UCR/NIBRS reporting (including crime classifications)

Seeking candidates that is familiar with or possesses certifications/experience from one or more of the following:

  • Flex Administrator (Or heavy experience with Flex and willingness to become a certified Admin)

  • Dispatch

  • CommandCentral Analytics/Analytics+

  • CrimeReports.com

  • CommandCentral Vault (Or other cloud data storage system)

  • Law Enforcement instruction

 


Basic Requirements

Bachelors Degree with 2+ years or sales/public safety experience or 6+ years of sales public safety

Must be able to obtain background clearance as required by government customer


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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