Manager, Application Enablement
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Manager, Application Enablement role will join the data operations team of a healthcare data and analytics software company. This role reports to the Director of Application Enablement and will involve leading a team of 5-10 analysts responsible for a combination of technical and customer-facing responsibilities related to Arcadia’s product suite.
As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of technical enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our teams are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements in our technology and approach.
What Success Looks Like
In 3 months
- Demonstrate strong understanding of the Arcadia product capabilities.
- Achieve familiarity with standard operating procedures for team.
- Establish credibility with key stakeholders and build relationships with team members.
- Oversee day-to-day work of team members, with support.
In 6 months
- Independently manage the day-to-day work of the team and offer strong support to team members on individual project execution.
- Provide ongoing active contribution to methodology and process for team operations.
- Be recognized by key stakeholders as committed, disciplined, self-motivated and self-organizing.
- Build relationships with customer stakeholders for active product rollouts.
In 12 months
- Contribute to cross-functional initiatives with other Data Operations or Customer Management peers.
- Become a sought-after expert on the applications within your teams purview.
- Engage consultatively with customer stakeholders to help ensure the success of their rollout and adoption of each product
What You'll Be Doing
- Serve as a key member of the data operations leadership team contributing to the company’s data and application strategy
- Act as a designated subject matter expert and business owner for application configuration and optimization projects for a portfolio of multiple applications for our customers
- Provide hands on oversight for enablement projects with customers and assist team members with troubleshooting and clearing obstacles
- Support SDLC activities for the product enhancements and partner directly with product and engineering leads to refine and deconstruct work where necessary
- Engage directly with clients and serve as an advisor throughout the customer lifecycle
- Advise on optimal workflows and configurations in Arcadia based on a client’s existing priorities and objectives
- Develop and implement policies and procedures to ensure the achievement of team and company objectives
- Evaluate team performance by gathering, analyzing, and interpreting data to identify areas to improve timeliness and quality of delivery, the achievement of key metrics, or customer satisfaction
- Cover the following supervisory responsibilities for team:
o Oversee the daily work of the team,
o Provide constructive and timely performance evaluations,
o Recruit, interview, hire, and train staff,
o Handle performance management of employees in accordance with company policy.
What You'll Bring
- A bachelor’s degree in business, science, technology, or healthcare
- 10+ years working experience in technology or product management with a health care focus
- Experience working directly with customers in a product implementation or management capacity
- Experience in value-based care, quality measure performance, and risk adjustment specifically
- Extensive coding experience in SQL; knowledge of JSON or other related scripting languages is also appreciated
- Demonstrated spirit of innovation and continuous improvement
- Independent idea generation and problem-solving, with the ability to prioritize and manage multiple strategic initiatives simultaneously
- Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc.
Would Love For You To Have
- Experience using collaboration tools such as Jira and Confluence
- A positive attitude and willingness to adapt to a fast-paced environment
- Proven track record in leading teams to achieve complicated, challenging objectives
What You'll Get
- The opportunity to:
- Join a mission-driven company that is transforming the healthcare industry and changing the way patients receive care
- A supportive and remote work-friendly company with personality and heart
- Excellent benefits including Flexible Time Off
o Redesign the way in which Arcadia delivers and supports its product
o Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client base
o Own the design and implementation for multiple products across clients
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.