Adyen is the financial technology platform of choice for leading companies across the globe.

Manager, Customer Success

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This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. 

Manager, Customer Success

As the Manager for our Customer Success team, you'll lead a dynamic group responsible for providing top-tier service to our portfolio of mid-sized, fast-growth customers. Through a pooled customer success approach, your team will focus on efficiency and proactivity, driving growth and retention in our North America portfolio as we scale.

What you’ll do

  • Build strong relationships with our customers, accelerating product adoption and demonstrating value.
  • Coach and mentor customer success managers, fostering a collaborative and supportive team environment.
  • Lead day-to-day operations, including customer escalations and critical negotiations.
  • Define and monitor commercial objectives, ensuring the success of our North American portfolio.
  • Collaborate with cross-functional teams to enhance customer experience and drive initiatives for increased productivity and satisfaction.

Who you are

  • You have 5 years of experience in a customer-facing B2B role in technology, with 3+ years of people management experience.
  • Experience in the Payment industry is a plus.
  • You possess strong leadership and interpersonal skills, with a genuine interest in our products and industry.
  • You thrive in a fast-paced, entrepreneurial environment and excel at thinking big picture and scale.
  • You're committed to diversity, equity, and inclusion, and value the contribution of diverse perspectives in solving business challenges.

Other Job Details:

  • Based out of our Chicago office
  • Full-time position with a minimum of 40 hours/week
  • Some domestic and international travel required

Our Commitment to Diversity, Equity, and Inclusion:

At Adyen, we believe that diversity of thought drives innovation. We welcome individuals from all backgrounds and cultures to join us in solving our unique business and technical challenges. No matter who you are or where you're from, we encourage you to bring your true self to work.

What's Next?

If you're ready to take on a new challenge and join a team that's shaping the future of finance, we want to hear from you. Apply now and let's build something great together. We aim to provide a smooth and enjoyable candidate experience, with a response to your application within 5 business days.

Please note that this role is based in Chicago, as we believe in the value of in-person collaboration. We do not offer remote-only roles.

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What are Adyen Perks + Benefits

Adyen Benefits Overview

We offer benefits that make working and living–wherever in the world you are–more harmonious. This includes health insurance, commute allowance, lunch in the office, and benefits mandated by local governments.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Child Care & Parental Leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Paid industry certifications
Personal development training

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