Manager/Senior Manager, Operations - Continuous Improvement

| Chicago, IL, USA | Remote | Hybrid
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Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We're looking for a Manager/Senior Manager, Operations Continuous Improvement  who will have responsibility for managing and improving the daily operations and performance goals for a large and scaling Trials business. The senior manager is responsible for the execution of multiple initiatives across several multidisciplinary teams. This individual is expected to apply critical thinking to prioritize initiatives, ensure all projects deliver value in a timely manner, and apply data driven approaches to solve problems. Initiatives will include optimization of existing processes and implementation of new capabilities and services. The senior manager will be accountable for providing project oversight, managing timelines, risk escalation, and change management.  This role requires excellent critical thinking, communication, organization, and presentation skills to successfully lead teams and engage with leadership. 

Principal Duties and Job Responsibilities: 

  • Build the industry’s best program to bring clinical trials to patients faster, in locations where they already receive care through enhanced patient matching, rapid site activation and site engagement initiatives. 
  • Lead operational excellence across large cross-functional teams; including the design and implementation of updated operating models.
  • Partner with Operations, Account Management, Provider Engagement, Data Science, Product & Engineering to identify process and product feature improvements to support daily operations 
  • Participate in the development and refinement of converting the program vision into project work; can successfully lead a team through all phases of a project (scoping, work break down, gathering and documenting business requirements,  building the team, budgeting, risk management and delivering results). 
  • Expertise in project management and process improvement methodologies 
  • Craft and manage project plans and agendas; collect, prioritize, and complete activities related to project plan. 
  • Ability to design, structure, and oversee multiple initiatives and teams simultaneously; ability to effectively collaborate with cross-functional teams. 
  • Manage operational performance / OKRs and apply process improvement methodologies to foster data-driven root causes analysis and improvements.
  • Coach and build team members in managerial skill set to drive performance  
  • Identify and respond to project issues and risks; own and provide expedient follow through to action or resolution and communicate appropriately. 

Qualifications:

  • Anticipatory problem solver that can proactively manage stakeholder expectations and risks 
  • Ability to identify organizational project intersections and dependencies and resource constraints; pulls in all key stakeholders to stay in alignment while managing timelines and deliverables 
  • Experience and proven track record with large scale process improvement and change management initiatives 
  • Effective at championing a compelling vision, leading by example, and guiding teams through difficult situations
  • Comfort with ambiguity and creating structure; adaptability and flexibility to change priorities and initiatives 
  • Excellent intellectual and analytical skills with proven capability to strategically problem-solve
  • Strong ability to adjust and tailor communications to different audiences for impact; and interact with all levels within the organization through verbal, interpersonal and written communications
  • Prior experience directly managing teams; exceptional leadership skills

Education & Experience Requirement:

  • Bachelor’s degree; Masters preferred 
  • 5+ years of operating experience including scaling teams, leading business units and a track record of exceeding KPIs
  • Preferred: formal project management / process improvement training 


#LI-SH1 #LI-Hybrid #LI-Remote

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

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Location

Our Chicago office is located in downtown River North. Right on the river and close to neighborhoods like Fulton Market, Central Business District, Lincoln Park, and Streeterville, it's a lively area with convenient transportation access and is home to many bars, restaurants, and coffee shops.

An Insider's view of Tempus AI

What’s the vibe like in the office?

The casual setting here in the Chicago office makes everyone less intimidating and more approachable. It's nice to be in an environment where our day-to-day work actually makes a difference, I feel valued. Tempus is also great at welcoming everyone with different backgrounds.

Alexis

Clinical Lab Associate

How do you collaborate with other teams in the company?

I collaborate with various hiring teams on a daily basis. Through weekly meetings, strategic planning, events, and messaging, hiring teams and I have built a collaborative hiring process and have become trusted partners to bring top talent to Tempus. We rely on honest communication, shared goals, and the right tools to set us up for success!

Emma

Recruiter

How does the company support your career growth?

I am always looking for the next opportunity to grow my career, and Tempus has a wealth of opportunities in many departments. Through emerging leaders programs and ongoing conversations with my managers, Tempus has always been supportive in guiding me to find work that is fun, interesting, and maximizes my potential.

Aaron

Senior Operations Manager

What are some things you learned at the company?

One of the things that molded my growth was seeing how much thought goes into the decisions, and how much leadership seeks feedback from the people around them, to help understand the impact of decision-making. Just being a sponge in the room is inspiring. I adapted the styles of many leaders here and use that to create my own leadership style.

Anita

Laboratory Operations Manager

What are Tempus AI Perks + Benefits

Tempus AI Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Employee Assistance Program (EAP)
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
All staff in Tempus’ laboratories are subject to Tempus’ separate laboratory PTO policies.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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