Job Summary

Officer position responsible for direction and management of all internal and executive communications, audio visual meeting support, and content publishing services, to ensure corporate communications support business strategies.  Ensures effective implementation of strategic objectives and policies within corporate communications, in accordance with the company’s strategic plans.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

1. Sets the strategic direction for the Corporate Communications team, guiding the team to develop annual internal communications plans for all business units.

2. Defines content strategy and modality and brings in modern and creative communication methods to fit corporate environment. 

3. Defines measurement strategy to assess effectiveness and impact of internal communications.

4. Drives high standards of internal communications quality through thorough editorial standards.

5. Guides team to support business unit communications commitments, including but not limited to town hall support, employee emails and intranet messaging, and personally writes select messages for senior executive officers and for key enterprise wide company projects.

6. Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction.

May perform additional duties as assigned.

Reporting Relationship

Reports to SVP Talent Management 

Skills, Knowledge & Abilities

1. In-depth technical knowledge of theories and practices within the communications field; i.e., advanced writing skills, speech writing, crisis communications writing, content strategy development and content measurement.

2. Ability to effectively interact and communicate with all levels of internal business partners within scope of responsibility, team and/or matrix environment.  

3. Leadership and management skills demonstrating integrity and professionalism. 

4. Ability to drive results by identifying, and resolving problems within scope of responsibility.  

5. Knowledge of the insurance industry, its products and services. 

6. Knowledge of Microsoft Office Suite and other business-related software. 

Education & Experience

1. Bachelor’s degree with Master’s preferred in communications, journalism or related field. 

2. Typically a minimum of 10 years of related work experience in communications roles within the insurance or financial services industry with five years management experience.