CAREER AREA:

Marketing / Sales / Product Support

JOB DESCRIPTION:

CISD Sr. Parts & Service Marketing Consultant – Hydraulics

Are you passionate about customer success?

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value,

Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD. 

Job Description:

JOB PURPOSE: Develop and execute Hydraulic Pump/Motors & Cylinder/Rods go-to- market strategy/ value message for Construction Industry products.  To serve as a senior consultant at CISD and subject matter expert in hydraulic Pump, Motors & Cylinders, which is a key component/ enabler for Caterpillar’s Aftermarket parts growth strategy.

JOB RELATED STATISTICS:
Geographical Responsibility: North America

Primary Interfaces: Field Teams, Parts Product Groups, Corporate Parts & Service Marketing Groups, Regional Parts & Service Marketing Groups, Regional District Offices, DSD (Distribution Services Division) organization, Industry Groups, Dealers, and some direct customer interface.

JOB DUTIES: As a Senior Parts and Service Marketing Consultant,  you will serve as the expert responsible for the development and execution of WW Pump & Motors/ Cylinders & rod growth Strategy to drive profitable parts revenue and POPS growth targeting multiple Construction Industry customer segments . The role of this assignment is that of an individual contributor who will work very closely with internal partners such as Sales execution team, Distribution Services Division and Hydraulic product groups to develop and execute a comprehensive short/mid/long term growth. Assignments/projects are complex and strategic in nature in hydraulic business and the individual must feel comfortable with the dynamic environment, and have ability to rise above the noise to see bigger pictures to build a strategic & tactical go-to-market framework.

Leadership skills and the ability to sell ideas are key to success in this role. As an individual performer or as the project leader of a generally small group/task force of technical or marketing people, a reputation as an expert begins to develop. Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Proven leadership in innovation of new or improved ideas/processes is key to this role, along with the execution to the market.

Work across various functional business units to achieve parts objectives and work with global partners along with districts, dealers and customers to implement parts marketing activities and drive parts growth.

Duties may include:
• Develop Hydraulic solutions following Services NPI discipline

•Mentor team members within broader Parts & Service organization
•Drive POPS growth through development of products and programs
•Delivering new products and programs globally or regionally
•Gathering and providing VOC and VOD to the engineering, manufacturing, purchasing, pricing and logistics teams
•Developing, Coordinating and Presenting Training materials to various audiences, including dealers
•Works along with senior management in planning major programs and objectives for the Division
•Competitive Analysis
•Segmenting, targeting and positioning market opportunities to gain market share
•Managing Parts Variance
•Replicate Pilot solutions globally
•Partner with industry groups to align strategies

Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative, cooperative work relationship with others inside and outside the business unit. Generally, requires extensive travel to understand regional or worldwide business conditions. Incumbent has previous expertise within government agencies, national associations, dealers and/or customer groups.
 

Basic Requirements:
•College or University 4 year degree required

5+ years of marketing/product experience required (Previous Cat Field Assignment experience or Cat Dealer experience would be an asset)

•Proficiency in data analysis, marketing tools and ability to relate to real life problems (Knowledge and experience with marketing tool such as Conjoint analysis, 4P strategy are key, with experience in tools such as Tableau/ Power BI and statistical tool such as Minitab/@RISK would be an added asset)

•Proficiency with MS Excel (intermediate to advance level knowledge) and PowerPoint

Top Candidates Will Also Have:

•Strong project management skills

•9-12 years of specific industry, product and/or field experience.

•Accomplished in the use of business tools for communicating ideas •Broad business background, specific long-term product or industry knowledge and excellent communication skills.

•Ability to build strong relationships with various stakeholders at all levels
•Previous 6 Sigma Black Belt or project management experience

•Self-starter and team player
•Strong communication, presentation and training skills

•Ability to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.

•Candidate must demonstrate Caterpillar’s values of Integrity, Commitment, Excellence and Teamwork

Ability to Travel

Additional Information:

• Peoria, IL or Chicago, IL are the locations for this role
• Relocation assistance is provided for this role
• Travel can be up to 30-35% for this role (mostly domestic, possible international travel)

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

Relocation is available for this position.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here.