Vivid Seats
Vivid Seats connects fans with the live events they love.

Communications Specialist

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Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity:  

Vivid Seats is rapidly growing following a successful IPO in 2021—and has numerous brand advantages to share: a huge selection of events, recently re-launched brand & website/app, and loyalty program that is the only one of its kind in our industry. Our team is seeking a Communications Specialist to help tell our story to press, consumers, and other constituents to keep Vivid Seats top of mind and continue our growth trajectory. 

How your role contributes to the success of Vivid Seats: 

  • Support the communications team with media monitoring, implementing a regular cadence of reporting and measurement with company and industry audits 
  • Develop media lists and proactively source new contacts, outlets and opportunities
  • Execute consumer campaigns to drive earned placements that map to larger business objectives
  • Help develop editorial calendars and propose storylines for appropriate consumer media 
  • Collaborate with the marketing team and agency partners to contribute to building and executing integrated campaigns 
  • Write, edit, and proofread communications materials including press releases, speaking opportunity abstracts, fact sheets, and webpages, etc. 
  • Help coordinate media events, launch parties, senior meetings, and other special events 

How your role expectations will progress as a Communications Specialist in the first 30, 90, and 180 days:  
30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful 
  • Gain knowledge of company services, learn how ticket marketplaces operate
  • Acclimate to team and company norms, business objectives, and Vivid Seats values 
  • Assess media landscape, identify, and provide insight into potential engagement opportunities 
  • Secure consumer media coverage, confidently engaging with reporters and key stakeholders

90 days in 

  • Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies. 
  • Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives. 
  • Operate with independence while seeking advice and support when appropriate
  • Consistently work to drive brand awareness through proactive and creative earned media relations 
  • Routinely contribute to team meetings, proactively seek and share creative answers to brand needs 

180 days in 

  • Design and implement process improvements that positively impacts the team.
  • Support achievement of the company's vision by executing communications plans that meet business objectives
  • Take initiative, and play a key role in implementation of media strategy including special event planning and media relations 

What You’ll Bring:  

  • 3+ years of experience in a communications or public relations role, at either in-house or at an agency; technology experience a plus 
  • A strong work ethic, dependability, and a positive professional attitude 
  • A degree in Communications, Public Relations, Journalism, English, or a related field
  • Experience using media monitoring tools like Cision, TrendKite, Signal AI, Google Alerts, MuckRack, etc.
  • A proven track record of securing consumer placements across all forms of media.
  • Detail-oriented with strong organizational and project management skills
  • A creative and thoughtful approach to work and a passion for live

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks. 

Location: Chicago, IL  

We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
All employees are offered equity as part of our total rewards package.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

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