Home Chef

Home Chef is a meal solution provider through online meal kit delivery service and in store.

Hybrid

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Customer Marketing Manager

Sorry, this job was removed at 12:23 p.m. (CST) on Tuesday, August 28, 2018

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Home Chef is building new ways to navigate the booming meal kit delivery industry. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.

The Customer Marketing Manager will be responsible for managing the customer experience and promotional offerings to create a virtuous cycle between our offline (retail) and online (subscription) business, as we look to scale sales and product availability to thousands of Kroger locations and leverage Kroger’s digital assets. You will be expected to work with members across the marketing and retail teams at Home Chef and Kroger to lead marketing opportunities and help capitalize on the parallels between our online and offline business. You will help us hit in-store growth and ecommerce sales goals and help solve the most complex problems that the meal solutions industry has to offer.

Responsibilities

Develop and execute comprehensive strategies to promote Home Chef across Home Chef and Kroger customers to help us achieve in-store (offline) and online (subscription) revenue goals, while conveying results and learnings to other stakeholders
Work with Kroger & 84.51° teams to garner effective advertising placement in Kroger assets such as email modules, product recommendations, targeted coupons, Kroger banner sites, etc.
Use data/customer insights to formulate, launch, test and optimize campaigns across the customer lifecycle through various channels
Focus on optimizing the customer experience to capitalize on online and offline synergies (e.g. use in-stores sales as lead generation for our online business & as an avenue to re-engage dormant offline customers)
Leverage retail customer insight data to identify brand-building opportunities throughout promotional campaigns
Manage creative, messaging, and content development for customer communication program
Constant desire to improve our in store customer communication and omnichannel attitude

Qualifications:

3+ years experience in a fast pace, results oriented business
Experience in executing strategy at a Food or CPG brand with a physical footprint is a plus, but not required
Strong time management and organization skills - with ability to manage long-term projects with various deadlines and key deliverables throughout
Results driven, creative problem solver with a desire to get things done by utilizing out of the box thinking and a diverse set of resources
Collaborative and excited to work with cross-functional teams
Intellectually curious, independent self-starter, driven to find data-informed solutions
Must be able to work in a fast paced environment, multitask & prioritize assignments

Perks/Benefits:

Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
Direct access to senior management – our leadership team works alongside our team members every day
Comprehensive medical, dental, and vision insurance
Generous paid time off (PTO) policy
401k program
Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses
Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees
Cold brew coffee on tap at no charge
Employee discounts for Home Chef meal kits
Free lunch every Friday and snacks and beverages on hand every day
Casual dress

Home Chef is an equal employment opportunity employer

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Mikiel Curtis

Diversity, Equity and Inclusion Manager

INCLUSION ALL AROUND

Ensuring employees can work authentically

Mikiel Curtis believes that diverse environments offer greater exposure to different ideas and skills, which encourages everyone to share their unique selves. That’s why he’s so eager to build upon Home Chef’s current diversity efforts. Curtis is especially excited to extend some of the corporate office’s equity initiatives, such as employee resource groups, to teams based at Home Chef’s plants nationwide. “It’s important that associates at our facilities feel a sense of belonging when they go to work every day,” he said.

I love that I get to cultivate an environment that allows people to flourish as their authentic selves.

Stone S.

Senior Director of Business Analytics

Building Culture

Creating a welcoming environment for all

As a leader, Stone knows that one of his responsibilities is to mold the culture of his team. The senior director of business analytics works with Home Chef’s human resource partners to bring in candidates that have diverse backgrounds and a wide range of experience. He also places a high priority on building a welcoming environment where everybody feels comfortable expressing themselves.

Some of the most impactful aspects that we as leaders across the organization can have is in how we build out and shape the culture of our teams.

Maya Iyer

Senior Manager, New Product Development

CREATING CONNECTIONS

Hosting events that bring everyone together

Iyer is a senior manager of new product development, but she also plays an active role in Home Chef’s cross-functional group, HC Connect. The group organizes social events that promote a sense of belonging across the company and also collaborates with the many affinity groups at Home Chef. Recently, Iyer attended a Mardi Gras trivia night where she learned about Creole culture and Spanish law.

I try to attend as many events as possible. I want to support my peers, but I also walk away with more than I expected, whether it’s a piece of trivia or understanding someone’s perspective in a new light.

What are Home Chef Perks + Benefits

Culture

Volunteer in local community

We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.

Partners with nonprofits

Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Flexible work schedule

You know your schedule best!

Remote work program

Diversity