Customer Marketing Specialist

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BigTime Software delivers time-tracking, billing and project management software for more than 2,000 firms, tracking over $3 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-funded company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability.

If you love what you do, and want to work in a small team environment that will challenge you to do your best, then check us out!

We are seeking a highly motivated individual with a customer-centric mentality, focusing on optimizing our brand presence as well as our customer marketing and satisfaction initiatives. Your success is measured on driving revenue through customer adoption, advocacy, upsell and retention. 

Reporting to Senior Manager, Demand Generation, the Customer Marketing Specialist will work closely with the entire Marketing org along with the Account Management, Product, and Customer Success teams to develop strategies for maintaining top-level customer satisfaction through campaigns that drive platform usage, engagement and delight the customers throughout their journey. 

The ideal candidate for this position will have a passion for listening and understanding the customer, strong project management skills, and the ability to work cross functionally. 

This position will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry leader and recipient of several industry awards.

 As a Customer Marketing Specialist, you will:

  • Partner with Account Management teams to strategize, execute, report and adapt on all upsell marketing opportunities including webinars, email campaigns, and outreach efforts
  • Spearhead all go-to-market efforts with Customer Success and Product around monthly product releases, new feature launches and administrative updates
  • Develop and project manage customer-facing enablement to support customer stickiness and up-sell efforts
  • Be the customer expert with a deep understanding of customer goals, behaviors, motivators, and personas to effectively build and evolve brand strategies including positioning, messaging across brand portfolio
  • Assist Content team on customer advocacy initiatives including case studies testimonials and blogs
  • Aid in customer referral program efforts, driving high quality leads
  • Create, test, deploy, monitor, track, and report on campaign programs in Pardot


To qualify, you should have:

  •  2+ years experience in a B2B marketing (Brand, Customer, Product)
  • Deep understanding of customer experience, living by the “delight the customer” mentality
  • KPI and results driven, leveraging data to make decisions
  • Strong understanding of customer pain points & needs, with the ability to create and cater meaningful messaging & positioning 
  • Pardot experience is a plus
  • Ability to work independently while being a genuine team player
  • Exceptional written and verbal communication and interpersonal skills
  • Organized, self-motivated and know when to seek guidance
  • Ability to lead projects with cross-functional team collaboration 
  • Comfortable working in a fast-paced environment where strategies or campaigns can quickly shift as business needs warrant


What you can expect about life at BigTime:

  • Competitive salary and bonus potential
  • Company paid benefits, including medical, dental, vision, disability and life insurance
  • 401k with company match
  • Paid Parental Leave
  • Generous time off and paid company holidays
  • Company provided latest technology & software tools
  • Weekly Lunch Credit via DoorDash and company paid DashPass (free unlimited delivery)
  • While the role is based in Chicago, we offer a Flexible Work Environment with opportunity to work remotely
  • Fresh fruit, snacks, cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown / loop location (While we are still working remotely due to COVID, we feel this is worth highlighting)


Please, no agency or third party solicitation. 

Applicants must be authorized to work in the U.S.  BigTime Software, Inc. is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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We're centrally located in The Loop close to public transportation and steps away from many many restaurants.

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Benefits
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan with a match
- Snacks, Cold Brew, La Croix, Bubbly and More

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has four sub-committees: - Diversity and Inclusion - Community Involvement - Wellness - Social
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave: 6 weeks for bonding time and up to 6 weeks for medical leave.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
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