Customer Reference & Advocacy Manager
Being a Customer Reference & Advocacy Manager at iManage means…
Helping us share our customers’ success with the world and supporting our marketing, sales and growth strategy. You will be working closely with the Global Marketing, Sales and Customer Success teams developing strong professional relationships internally and externally with our customers and business partners.
iM Responsible For…
- Shaping the design of our Customer Reference Program including maintaining and optimizing the strategy for identifying, recruiting, engaging with, and delighting customer advocates
- Developing and maintaining a scalable process to identify and track reference customers end to end.
- Inputting customer reference information in our customer database and develop a sales PowerPoint slide for each customer win
- Maintaining a library of customer reference material and ensure it is up-to-date and easy to access.
- Working with internal content team to ensure they have necessary information to develop and complete customer reference materials ie case studies, customer win press releases, testimonials, speaker opportunities, videos.
- Obtaining customers written approval on usage and ensure all teams are notified of any caveats
- Sourcing customers for speaking opportunities at iManage and third-party events
- Sourcing customer quotes for inclusion in materials such as press releases, white papers, research etc
Manage Customer Programs activity including:
- Peer Product Reviews program driving customer validation for iManage in the market (G2 crowd etc)
- Sourcing customer nominations for Analyst activities eg Gartner Magic Quadrants when necessary
- Co-ordinate and manage Customer Advisory Boards working with the Product Management and Marketing teams.
- Customer event programs working with marketing and events teams
- Partnering with Global Customer Success to support on marketing initiatives with customers to improve our NPS scores
- Producing monthly/quarterly reporting and regular communications to stakeholders
iM Qualified Because I have…
- A Bachelors Degree (or equivalent) in Marketing.
- Excellent communication skills and can articulate complex topics in a simple and engaging manner
- Excellent project management and organizational skills.
- High Attention to Detail.
- Passionate about building and growing strong relationships.
- Excellent verbal and written communication skills.
About iManage
iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/