Director of Marketing Operations
This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaboration with your team. Your key stakeholders will be based in Chicago, London and Bangalore.
Being a Director of Marketing Operations at iManage means…
you will be responsible for the efficient and effective delivery of all Marketing Operations across the company. You’ll manage a team and collaborate closely with stakeholders in Marketing, Sales, Finance, and Web Operations to develop a ’revenue operations’ community. Critical functions include marketing technology and automation, reporting, lead scoring and routing, multi-touch attribution, web analytics, database management, and all technologies necessary for effective and efficient marketing program design and execution. This role is also responsible for bringing thought leadership on marketing technology, automation, and foundational data analytics to enable our marketers to run effective and efficient campaigns.
iM responsible for…
- Developing Marketing Operations, Technology, Data strategy and identify areas where technology and automation can lead to repeatable, efficient, and effective marketing campaigns
- Partnering with Marketing leaders to understand their business objectives and customer outcomes they are trying to drive and contribute to scaling go-to-market strategies by enabling technologies and custom workflows
- Building end to end Lead Flow Process working closely with demand generation marketing/sales operations to ensure lead/account scoring and routing methodology to ensure quality leads with strong conversion rates
- Providing business analytics and insights to optimize our lead capture and nurturing processes through website, email, and content
- Monitoring campaign execution and performance, data flow, and quality; making recommendations on resource and budget optimization
- Managing marketing automation implementation and integrate marketing data with data warehouse
- Serving as super-user of our marketing systems and provide training and enabling of marketeers
- Managing the database working across marketing, customer success and sales to drive continuous improvement and consistency
- Collaborating with cross-functional teams in IT, Sales Operations, and Marketing to lead business-side implementations of new marketing technologies and associated processes. *Scope for the role to provide revenue operations leadership across Marketing, Sales and Customer Success as it applies to technology, data and reporting.
iM qualified because I have…
- 12+ years of work experience, 8+ years of marketing operations, technology, and analytics experience in a SaaS context
- Experience serving, collaborating with, and influencing executive leaders in a matrixed organization
- Experience managing teams of 5+ marketers and agencies in a global setting
- A deep understanding of marketing technology (e.g. MAP, SFA, CMS) and Web, advertising, and e-commerce systems
- Experience Sale, Customer Success or Revenue Operations – As we aim to drive deep engagement across Marketing, Sales and Customer Success, your role will need
Bonus points if I have...
- Experience working with Sales, Customer Success or Revenue Operations to drive business analytics, data and process acrosses departments
- Experience working as Digital Marketing, Demand Generation or Lead Management Manager function which are main internal customers and stakeholders
iM getting to…
- Join a supportive, experienced team benefiting from continuous growth within an inclusive, encouraging and vibrant culture
- Onboard remotely and be included in all aspects of iManage life
- Collaborate cross-functionally
- Help mentor, lead, and coach junior team members
- Focus on meaningful work, solving complex, real world issues utilizing the latest technologies and protocols
- Own your learning and growth within our career development support framework plus, access a huge range online learning library
- Receive competitive benefits that include; attractive salary based on market data, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, unlimited sick days and so much more!
About iManage…
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Learn more at: www.imanage.com
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