ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job Description
Job Title: Director, Product Marketing, Field Service Management
Location(s): Santa Clara, CA or Remote US
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. At ServiceNow, we put people at the heart of everything we do. We’re dedicated to bringing a smarter way to workflow™ to people everywhere.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
We index heavily on great messaging skills and cross-functional partnership. If you are a natural storyteller, and work with a ‘one team, one dream’ mindset you should apply.
You will lead the messaging, positioning, content development, and enablement for ServiceNow’s Field Service Management offering, working with our product business units and go-to-market teams to drive awareness, deepen engagement, and accelerate growth. You will demonstrate a passion for developing the right customer narrative and experiences across your products and solutions in the form of a product marketing strategy and plan and work cross-functionally to execute the plan successfully.
The ideal candidate is experienced in B2B product marketing and a quick study, able to consume complexity across a vast array of product, services, customer segments, geographies, and industries. They can simplify these complexities to be easily learned and understood by GTM and marketing teams for use with our target markets. The ideal candidate is a self-starter who can lead the creation of differentiated positioning and messaging for Field Service Management across multiple teams. They will be the subject matter expert and voice of the product. We may consider a strong Sr Manager candidate for this role.
In order to be successful in this role you will need:
- 12+ years of experience including at least 6 years of B2B software product marketing experience, ideally with at least 2 years of experience in field service management software or related fields.
- Create differentiated messaging and powerful sales and campaign content that lands with customers and drives engagement through events, meetings, website, and social media.
- Extremely organized and detail-oriented with the ability to go from 1,000 feet as a leader to 10 feet as an executor when needed.
- Demonstrated ability to work across functions within Marketing, Product and Sales, building relationships to drive results.
- Thorough understanding of needs of field service and operations customers across multiple types of organizations and industry verticals.
- Strong leadership skills with strong written communication skills and dynamic speaking skills
- Results-driven orientation and ability to thrive in a fast-paced environment.
Bachelor’s degree or equivalent experience
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented product and solution marketers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.