About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
The Email Marketing Specialist will assist with the development, management, and optimization of CCC Intelligent Solutions' email programs-including promotional and newsletter campaigns, automated/behavioral sends, and highly personalized journeys. Part of this role is also providing analytic support to hold campaigns accountable in terms of conversion, deliverability, and other KPI goals. The specialist will also help champion standards by applying email/digital marketing best practices and brand guidelines to email production and content creation.
Job Duties

• Manage Email Production process by coordinating Creative, Marketing and Technology teams for accurate and on-time delivery.
• Assist and contribute to innovative content planning discussions, as well as execution and analysis of the email programs.
• Support department segmentation efforts to create a more personalized customer experiences.
• Lead tracking and reporting program performance metrics and analysis to ensure campaigns are meeting the necessary standards/expectations.
• Assist with cutting-edge content creation for email when necessary.
• Maintain current knowledge of industry best practices, regulation/compliance, and privacy issues.
• Assist with strategy decisions leading to continuous advancement of email features and capabilities including targeting, personalization, and template development in collaboration with multiple stakeholders: market managers, creative, legal teams and more.
• May be required to perform other duties as assigned.

Qualifications
REQUIRED CORE COMPETENCIES:

• Process management
• Results driven
• Collaboration
• Strategic agility
• Functional/Technical expertise
• Continuous improvement

REQUIRED EXPERIENCE/EDUCATION:

• Degree minimum: Bachelor of Business Marketing
• Specific concentration: Email/Web (production, deployment, content development)
• Experience level: 3+ years, at least 1 year marketing experience within digital channels

PREFERRED EXPERIENCE/EDUCATION:

• B2B marketing
• eCommerce marketing
• Email Marketing Analytics

SPECIALIZED TRAINING OR SKILLS REQUIRED:

• Salesforce/Pardot experience a plus
• HTML knowledge and responsive email best practices used for email production
• Organization
• Detail Oriented
• Excellent project and time management skills
• Google analytics proficient
• Ability to react quickly and accurately in a fast-paced environment
• Strong problem solving and communication skills
• Works well with a team
• Proficiency in Microsoft Excel
• Help continuously analyze and improve marketing programs and identify enhancement opportunities based on improved knowledge and insight gained from analytics
• Knowledge of CAN-SPAM requirements, other key regulations. ISPs, monitoring tools and best practices, staying abreast of changes in landscape that require adjustment of strategies to ensure deliverability
• Experience reviewing and modifying content to ensure accuracy optimization.
• Ability to multi-task and manage multiple projects simultaneously
• Capable of working with tight deadlines