Reverb
We're on a mission to make the world more musical.
Chicago, IL

Global Customer Segmentation Specialist at Reverb

| Chicago
Sorry, this job was removed at 6:17 a.m. (CST) on Wednesday, October 20, 2021
Find out who's hiring in Chicago.
See all Marketing jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We believe that music makes the world a better place, which is why our mission is to make the world more musical. Sales on Reverb support Reverb Gives, which provides youth music education programs across the world with instruments they need to make music.

Job Description

Are you passionate about customer engagement? Do you love diving into data and insights to develop creative ways to acquire and retain customers? 
We are seeking an Audience Segmentation Specialist to join our Growth team and bring customer-centric insights to life by using internal and external data sources to understand behavioral patterns, build customer segmentation, and inform marketing strategy. By working closely with cross-functional partners in Marketing, Analytics, and Product & Engineering, you will help your teammates to develop valuable programs to turn one-time users into loyal customers, increase purchase frequency, and delight the global Reverb audience.
​​​​​​This is a full-time position reporting to the Retention Marketing Manager. We are open to remote hires within multiple states as well as candidates local to Chicago, IL who are comfortable traveling to an office at least 2 days per week. For candidates who will work remotely visit this link for a list of approved locations.
​​​​​​Responsibilities:

  • Help evolve and continually optimize customer segmentation plans and targeting strategies to drive and optimize growth across all channels with a focus on international markets (specifically UK, DE, FR, & CA)
  • Identify, create, and maintain audiences across various tools and marketing channels
  • Uncover user behaviors, patterns, and long-term trends within data and work cross-functionally to translate insights into action
  • Enrich customer data by developing user scores and propensity models in support of relevant targeting and messaging
  • Drive marketing automation in our existing tool set through audience creation, reporting processes and model deployment
  • Work with partners on weekly and monthly experiment plans and make recommendations to increase engagement across key segments and channels

Qualifications

  • 3+ years of quantitative work experience with large customer databases and datasets with ecommerce or marketplace experience
  • Strong analytical skills translating raw data into insights to form hypotheses
  • Capable of creating feedback loops between segmentation models and campaign results to continuously improve segments
  • Ability to partner with analytics, data engineering, and other technical teams on data intensive project work
  • SQL proficiency; exposure to other programming languages a plus
  • Experience with Customer Data Platforms such as mParticle or Segment
  • Experience working with various analytics platforms such as Amplitude or Mixpanel
  • Knowledge of data visualization tools (e.g. Looker, Tableau) and familiarity with using APIs for data extraction purposes a plus
  • Experience building sophisticated clustering models (e.g. RFM) with large datasets to accurately profile and segment customers a plus

Additional Information

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:

  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
  • Life, AD&D, and supplemental long-and short-term disability insurance
  • A matching 401(k)
  • A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays. 
  • 18 weeks of gender-neutral parental leave for the birth or adoption of a child
  • Up to $7,500 reimbursement of adoption-related expenses
  • Paid sabbatical program
  • Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We’re headquartered in Chicago but our team members are located from California to Amsterdam—we’re remote friendly!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • LookerAnalytics
    • DatadogAnalytics
    • ChartioAnalytics
    • FigmaDesign
    • TrelloManagement
    • JIRAManagement
    • In House/CustomCMS
    • BrazeEmail
Previous
Next

What are Reverb Perks + Benefits

Reverb Benefits Overview

Get employer paid health benefits, 401k matching/pension contributions, equity (offers vary by country), 18 weeks of gender neutral parental leave, supplemental mental health benefits, and generous paid time off—whether your band is touring in Japan or your teen is touring their first college campus. And, we're embracing a flexible work model which empowers our people to do their best work一wherever they are.

Culture
Volunteer in local community
Reverb Serves promotes opportunities for employees to volunteer with local organizations.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Reverb's 401(k) retirement plan matches 50 cents on the dollar of an employee's contributions up to 6% of eligible income (3% maximum match).
Company Equity
Performance Bonus
Match charitable contributions
Reverb matches employee contributions up to $750 per year.
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
Reverb offers 18 weeks paid parental leave for the birth or adoption of a child.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers 20 vacation days per year for the first five years of service, which increase to 25 days in future years.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid Holidays
Paid Sick Days
Reverb offers unlimited sick/mental health days.
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Stocked Kitchen
Reverb has a number of snack bars, coffee stations, and espresso makers throughout the office. There's also a fridge in the kitchen that gets stocked with La Croix (and Cold Brew in the summer months)
Some Meals Provided
Happy Hours
Reverbers perform with co-workers, learn how to play, or just cheer on their teammates at music-filled happy hours.
Parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Reverb

What kinds of technical challenges do you and your team face?

With our extensive and constantly replenished marketplace, there are countless puzzles of varied complexity to solve. Our approach involves foundational work, experiments, and transformative changes to the shopping experience. Helping musicians around the globe find the perfect instrument inspires and motivates our work every day.

Mark

Engineering Manager

How has your career grown since starting at the company?

At Reverb, employees are seen as individuals with the potential to make a real impact on our team and community. I was given opportunities to explore my skills and create my current position to match my interests and the company’s need for a learning and development manager. I’ve grown more than I ever dreamed possible!

Jamie

Learning & Development Manager

How do you empower your team to be more creative?

We task our teams with solving real customer problems—like “I expect to effortlessly discover music gear I’ll love”—and give them the context and long-term goals needed to shape their work, not solutions. We know the people closest to the work and our customers are in the best position to explore a range of directions and choose the best one.

Jason

CTO

Reverb Careers in Chicago
15

All Jobs
All Jobs
Design + UX
Dev + Engineer
HR + Recruiting
Product
Project Mgmt
Tap to close

Senior Product Manager, Inventory & Shipping

Reverb
Chicago
3 days ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Senior Corporate Recruiter

Reverb
Chicago
4 days ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Senior Android Engineer, Explore

Reverb
Remote
1 week ago
+52
Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands – Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy

Senior Product Designer - Seller Experience

Reverb
Chicago
1 week ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Full Stack Engineer

Reverb
Chicago
1 week ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Senior Software Engineer, Help Me Grow

Reverb
Remote
1 week ago
+52
Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact. Job

Senior Technical Recruiter

Reverb
Remote
2 weeks ago
+52
Company Description Etsy is the global marketplace for unique and creative goods. We build,power, and evolve the tools and technologies that connect entrepreneurswith buyers around the world. As an Etsy employee, you’ll tackle uniqueproblems alongside talented coworkers committed to Keeping Commerce Human.We're large enough that you'll focus on meaningful, complex challenges, butsmall enough that you can make a rewarding impact. Job Description W

Senior Manager, Diversity, Equity & Inclusion

Reverb
Chicago
2 weeks ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has crafted an online destination where the global music

Engineering Manager

Reverb
Chicago
2 weeks ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Senior Program Manager, Cloud FinOps

Reverb
Remote
3 weeks ago
+52
Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct eCommerce brands – Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy

Director (Head of) Product Design and UX Research

Reverb
Chicago
3 weeks ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Director of Engineering, Infrastructure

Reverb
Chicago
3 weeks ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of music makers all over the world by focusing on gear-tailored product experiences, inspiring content, compelling inventory, and amazing customer service. We believe that music makes the world a better place, which is why our mission is to make

Director of Engineering

Reverb
Chicago
3 weeks ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of music makers all over the world by focusing on gear-tailored product experiences, inspiring content, compelling inventory, and amazing customer service. We believe that music makes the world a better place, which is why our mission is to make

Workforce and Budget Manager

Reverb
Chicago
3 weeks ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music

Full Stack Engineer - Platform

Reverb
Chicago
3 weeks ago
+52
Company Description Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music