Lifecycle Marketing & Operations Associate at Narrative Science

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We’re looking for a Lifecycle Marketing & Operations Associate to join our growth marketing team!  If you’re looking to be part of a marketing team that’s tackling big problems with creativity and imagination, then this may be the role for you. 

As marketers, we are especially excited about being data-driven and thinking outside the box, and our growth strategy is driven by how we engage with our community. So, we need someone to help us build relationships, dig into the data, and own our email strategy to help us hit our goals.

Okay, but what do we actually do? We are doing something really exciting at Narrative Science; building the future data + analytics. We create software that writes stories from data- it’s the first of its kind technology. There’s a lot of people besides us that are pretty excited about this, and continuously look to Narrative Science to keep them up-to-date on all things data storytelling.

That’s where you come in. The Lifecycle Marketing & Operations Associate will be a crucial part of the marketing team- you’ll help us build the foundation of activation, engagement, and customer marketing. You are a data-driven operator who loves both building new processes and coming up with creative ideas to engage with our community and contributing directly to our revenue goals. You’ll partner with growth marketing, product marketing, sales, and customer success to help our customers have experiences that make them lifelong advocates of Narrative Science and our products.

Responsibilities

  • Own the day-to-day, hands-on execution of all email and/or in-product lifecycle marketing campaigns (writing, building & sending emails, strategizing & pulling audience segments, A/B testing & reporting)
  • Develop customer segmentation, targeting, and contact strategies to maximize the conversion rate
  • Proactively identify any content gaps we have in our current customer lifecycle, and work with our content team to create the assets needed to close the gaps
  • Be the in-house expert in our marketing automation and platform tools in order to engage and convert prospects and customers across the customer journey
  • Ensure high quality implementation, testing and QA of lifecycle marketing campaigns and website activities
  • Continuously run experiments and analyze results to develop insights that improve acquisition, retention, conversion rate, and customer advocacy
  • Support brand, content, and social initiatives as necessary

You have the following skills

  • Problem-Solving Skills: You clearly identify what’s working, what’s not, and what to do about it  and then you execute any changes needed to hit your goals.
  • Innovation & Creativity: You bring imaginative and unique ideas and concepts to your work, your team, and the company as a whole. You aren’t afraid to do things differently or challenge the status quo.
  • Teamwork: You work towards common goals effectively by supporting, encouraging, and sharing information with your team.
  • Proactivity: You act without being told what to do, bring new ideas to the company, and are willing to dive in and figure things out. You look outside of yourself for inspiration.

Qualifications

  • Bachelor's degree in Marketing, Data Analytics, Computer Science (or similar field) preferred
  • 1+ years experience in a Marketing, Operations, or related role 
  • Experience with Marketo and Wordpress preferred
  • Knowledge of Salesforce and Google Analytics a plus
  • Proven experience with running projects from concept through completion
  • Curiosity to learn, grow, and experiment

Culture @ Narrative Science

Narrative Science believes that data storytelling can empower everyone to understand and take action from their data. Our mission is to build software that leverages artificial intelligence to automatically turn data into easy-to-understand reports, transforms statistics into stories, and converts numbers into knowledge.

Our core virtues (mission-driven, impactful, team first, innovative) are ingrained in everything we do, from how we develop our technology to how we interact with customers to how we hire people. Since 2020, we have embraced a remote-first approach and our team has the option to work from home or safely from our Chicago office. This flexibility will remain after COVID.  

At Narrative Science, we embrace the diverse backgrounds, experiences, and perspectives of our future employees, colleagues, customers, partners, and other stakeholders. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • TrelloManagement
    • notionManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located in the heart of the loop, our office provides easy access to public transportation and some of Chicago's favorite destinations.

An Insider's view of Narrative Science

What are some social events your company does?

The Social Committee (which is comprised of volunteers from different teams) plans various events throughout the year including company outings and gathering to embody the company culture. Thanks to this committee, employees enjoy in-person and virtual events; pop-up game nights, annual Oktoberfest, a Summer and Holiday party among ad hoc events.

Natalie

Product Marketing Manager & Associate Designer

How do you collaborate with other teams in the company?

At Narrative Science, teams collaborate every day. When it comes to background, experience, and points of view, we are a very diverse company, and our employees take full advantage of that. It isn't uncommon to see functional teams pulling in members from other teams to work on initiatives together or even just to get another opinion.

Anna

Director of Growth Marketing

What makes someone successful on your team?

The people that succeed on the Narrative Science Customer Success team are those who are naturally curious, have a bias for action, and put the company first. Our team is ultimately responsible for building relationships, solving problems, and creating exceptional experiences for our customers.

Teddy

Director of Customer Success

What unique initiatives do you have that encourage innovation?

At Narrative Science, we support a spectrum of innovation ranging from our standard engineering process, through Hack Days and Hackathons, to our ongoing Incubator team. Narrative Science is only successful if we hire smart and self-motivated people, so we’re committed to giving them the support and space they need to innovate.

Nate

Chief Scientist

What are some things you learned at the company?

On the job learning isn’t just a role description, it’s a reality. In 6 months, I have learned Python scripting, HTML tagging, and API configuration. Colleagues taught me about NLG & NLP, Gross & Net Retention, and freshwater & saltwater eels. But most importantly, NS has taught me that we shouldn’t be afraid of data, data should be afraid of us.

James

Solutions Consultant

What are Narrative Science Perks + Benefits

Narrative Science Benefits Overview

We offer a full range of benefits including Medical, Rx, Dental, Vision, FSA (for medical and dependent care expenses), Commuter Benefits, Life Insurance, Short and Long Term Disability, Paid Parental Leave, and 401k options for you and your family. Our people manage their own schedules, work hard, take time off when they need it—and come back refreshed and ready to dive back in.

Culture
Volunteer in local community
We thrive on knowledge-sharing and giving back to our community. Our employees speak at events, with other tech organizations, and we work with non-profits to support our communities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Join one of our amazing employee groups—NS Cares, Diversity, Equity & Inclusion Committee, Women’s Group, Social Committee.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Standing desks. Catered weekly lunches. Flexible vacation policy. Company events. Free eats & drinks. Free gym access & bike parking. Personal MacBook Air. Community engagement opportunities. Internal learning and development opportunities. Referral program & incentives.

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