Chicago, IL

Marketing Associate- Customer Engagement at Enova

| Chicago
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How do you want to grow?

Think back to your last job. Did you trust your boss to have your back, to be looking out for you? Enova managers and leaders actively look to develop your skills, to give you more interesting projects, to help you get promoted. When we talk to our team members, they tell us that they really do believe in their managers and directors. Where else will you have monthly conversations about your career progress and how to get to your goal? We invest in our people so they can grow, whether it’s straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. This is the core of Enova.

About the Role:

Did you know that 39% of Americans cannot cover a $400 emergency expense? That nearly 50% of those with a non-prime credit score are rejected for credit? For many Americans the only place to turn is an overdraft of their checking account, late fees on utility payments, and fewer grocery purchases. At Enova we’re here to change that. Our mission is helping hardworking people get access to fast, trustworthy credit. Since 2011 we’ve expanded our portfolio of brands from CashNetUSA to include NetCredit, Headway Capital and the Business Backer to give over 6M Americans with non-prime credit scores access to $20 billion in loans and financing. We also operate internationally through our Simplic brand in Brazil.

As a Customer-Engagement Associate, you’ll report directly to the Head of Customer Engagement at Enova. A key member of the marketing team, you will also work cross-functionally with Strategy & Operations, Analytics and Product Management to engage customers across our U.S. and international portfolio of brands with the right offer, in the right channel, at the right time. 

What you’ll be doing:

  • Match our customers to the right offer - Develop offer strategies in partnership with our Analytics and Business leadership that leverage Enova’s portfolio of products to meet the needs of our customers - wherever they are on their journey to financial health. 
  • Connect with our customers at the right time - Develop programs and processes that identify in real-time when our customers are in the market for credit and match those who are eligible to an offer of credit. To do this, you will partner with credit bureaus, third-party data providers, and teams across Enova. 
  • Expand to new channels - Ensure that we have the infrastructure in place to reach customers with the right offer, at the right time through all relevant channels - including email, direct-mail, SMS and digital. 
  • Champion the end to end customer experience  - Partner with our contact center, consumer insights, and brand marketing teams to ensure we have the appropriate feedback loops in place to monitor and identify opportunities to improve the customer experience in our online interactions as well as those with the contact center. Find opportunities to capture and share customer stories that illustrate how we have helped our customers move forward financially to integrate into our marketing efforts and employee communications.

We’re excited about you if you:

  • Are a strategic thinker - You’ll be successful in this role if you can think critically and dig deeper - analyze existing processes, collect data to make informed decisions, develop and apply performance metrics. 
  • Have strong analytical skills - you’re able to collect and analyze numbers in order to detect patterns, solve problems, and make informed decisions. Experience with Microstrategy, other BI platforms or Excel modeling required. 
  • Are an outstanding project manager - You take leadership of projects, plan realistic timelines, manage budgets and mitigate risk. Throughout, you communicate with team members and stakeholders effectively - keeping everyone on-task. 
  • Can collaborate and influence - Proven skill in leading and working across multiple and distinct functional organizations (e.g. Strategy & Operations, Analytics, creative teams, vendor partners etc.) in support of specific business priorities. 
  • Are creative and think outside the box - The only constant in our industry is change. You love to brainstorm, generate new ideas, and bring creative, innovative solutions to the challenges our customers face every day.
  • Experience with Digital-Marketing and Direct Mail programs - you’ve worked on Email, Display, Social Media and digital content / SEO before. Perhaps you’ve even worked on Direct Mail programs. 
  • 5-7 years of professional experience in a Marketing or Business function (i.e. Strategy, Planning, Operations).
  • Financial-services sector experience a plus. 
  • Consumer-marketing experience a plus.

Our Marketing Team:

Enova’s marketing teams unite digital and traditional marketers, direct marketing specialists and advertising pros who strive to craft a cohesive marketing strategy for each of our financial products. Our marketers develop a deep understanding of our target customers and leverage those insights to influence our overall marketing strategy. They integrate marketing strategies between traditional marketing, SEM, e-mail, direct mail, lead generation and affiliate marketing to pave the way of our products directly to our customers. Their goals are simple: acquire new customers while engaging returning customers, develop brands that build a positive customer experience, and own programs that have measurable, bottom-line impact.

About Enova:

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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Where we are

175 W Jackson - Located right in the Loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

What are Enova Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday.
Happy Hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.


Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.


Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.


Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.


Data Analyst I

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