Marketing Associate- Customer Engagement

| Chicago
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How do you want to grow?

Think back to your last job. Did you trust your boss to have your back, to be looking out for you? Enova managers and leaders actively look to develop your skills, to give you more interesting projects, to help you get promoted. When we talk to our team members, they tell us that they really do believe in their managers and directors. Where else will you have monthly conversations about your career progress and how to get to your goal? We invest in our people so they can grow, whether it’s straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. This is the core of Enova.

About the Role:

Did you know that 39% of Americans cannot cover a $400 emergency expense? That nearly 50% of those with a non-prime credit score are rejected for credit? For many Americans the only place to turn is an overdraft of their checking account, late fees on utility payments, and fewer grocery purchases. At Enova we’re here to change that. Our mission is helping hardworking people get access to fast, trustworthy credit. Since 2011 we’ve expanded our portfolio of brands from CashNetUSA to include NetCredit, Headway Capital and the Business Backer to give over 6M Americans with non-prime credit scores access to $20 billion in loans and financing. We also operate internationally through our Simplic brand in Brazil.

As a Customer-Engagement Associate, you’ll report directly to the Head of Customer Engagement at Enova. A key member of the marketing team, you will also work cross-functionally with Strategy & Operations, Analytics and Product Management to engage customers across our U.S. and international portfolio of brands with the right offer, in the right channel, at the right time. 

What you’ll be doing:

  • Match our customers to the right offer - Develop offer strategies in partnership with our Analytics and Business leadership that leverage Enova’s portfolio of products to meet the needs of our customers - wherever they are on their journey to financial health. 
  • Connect with our customers at the right time - Develop programs and processes that identify in real-time when our customers are in the market for credit and match those who are eligible to an offer of credit. To do this, you will partner with credit bureaus, third-party data providers, and teams across Enova. 
  • Expand to new channels - Ensure that we have the infrastructure in place to reach customers with the right offer, at the right time through all relevant channels - including email, direct-mail, SMS and digital. 
  • Champion the end to end customer experience  - Partner with our contact center, consumer insights, and brand marketing teams to ensure we have the appropriate feedback loops in place to monitor and identify opportunities to improve the customer experience in our online interactions as well as those with the contact center. Find opportunities to capture and share customer stories that illustrate how we have helped our customers move forward financially to integrate into our marketing efforts and employee communications.

We’re excited about you if you:

  • Are a strategic thinker - You’ll be successful in this role if you can think critically and dig deeper - analyze existing processes, collect data to make informed decisions, develop and apply performance metrics. 
  • Have strong analytical skills - you’re able to collect and analyze numbers in order to detect patterns, solve problems, and make informed decisions. Experience with Microstrategy, other BI platforms or Excel modeling required. 
  • Are an outstanding project manager - You take leadership of projects, plan realistic timelines, manage budgets and mitigate risk. Throughout, you communicate with team members and stakeholders effectively - keeping everyone on-task. 
  • Can collaborate and influence - Proven skill in leading and working across multiple and distinct functional organizations (e.g. Strategy & Operations, Analytics, creative teams, vendor partners etc.) in support of specific business priorities. 
  • Are creative and think outside the box - The only constant in our industry is change. You love to brainstorm, generate new ideas, and bring creative, innovative solutions to the challenges our customers face every day.
  • Experience with Digital-Marketing and Direct Mail programs - you’ve worked on Email, Display, Social Media and digital content / SEO before. Perhaps you’ve even worked on Direct Mail programs. 
  • 5-7 years of professional experience in a Marketing or Business function (i.e. Strategy, Planning, Operations).
  • Financial-services sector experience a plus. 
  • Consumer-marketing experience a plus.

Our Marketing Team:

Enova’s marketing teams unite digital and traditional marketers, direct marketing specialists and advertising pros who strive to craft a cohesive marketing strategy for each of our financial products. Our marketers develop a deep understanding of our target customers and leverage those insights to influence our overall marketing strategy. They integrate marketing strategies between traditional marketing, SEM, e-mail, direct mail, lead generation and affiliate marketing to pave the way of our products directly to our customers. Their goals are simple: acquire new customers while engaging returning customers, develop brands that build a positive customer experience, and own programs that have measurable, bottom-line impact.

About Enova:

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.




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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.

An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

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