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Marketing Manager

| Chicago

Title: Marketing Manager

Department: Marketing

Summary

The Marketing Manager is responsible for designing, developing and executing marketing programs, communications, and campaigns in support of SMS Assist's customers, Affiliates and product. This is a full time non-exempt position. The schedule for this position is Monday- Friday 8:00 AM-5:00 PM.

 Responsibilities

  • Plan and execute direct marketing engagement programs consisting of email, direct mail, website, digital, and marketing collateral for clients and Affiliates, to drive awareness, loyalty and portal adoption.
  • Help develop, coordinate, and execute a communications plan for both Affiliates and customers.
  • Work closely with the Implementation Team to provide ways to market SMS Assist to new clients and their teams.
  • Work closely with the client relations team to develop materials to educate customers on SMS Assist processes e.g. Billing, Operations, Technology etc.
  • Help develop, plan, execute, track and analyze Account Based Marketing campaigns to current and prospective customers.
  • Work closely with the Training team to create and maintain a formal training package.
  • Work with Product to help develop communications, documents, guides and other materials that direct our clients’ engagement with SMS Assist and knowledge of the One platform.
  • Monitor client portal adoption metrics and collaborate with internal teams to determine ways to promote ongoing enrollment and utilization of client portals.
  • Help determine ways to increase our clients’ & Affiliates’ engagement with SMS Assist and knowledge of the One platform.
  • Designing and executing surveys, including NPS to both customers and Affiliates.
  • Create and deliver client and Affiliate newsletters.
  • Work closely with the Product to create content needed to enhance our clients and Affiliates understanding of new technologies and features value and functionality.
  • Manage vendors as needed to create marketing materials, videos, etc.
  • Mange vendors as needed to purchase client collateral needed for Training and Implementation

Competencies

  • Extremely strong (and proven) Project Management skills
  • Hubspot (or other equivalent) marketing platform knowledge
  • Proven ability to work and collaborate across teams and departments to accomplish common projects or initiatives.
  • Ability to work autonomously
  • Strong writing skills

Qualifications

     Minimum Qualifications

  • Bachelor's Degree
  • 3+ years of experience in marketing, product marketing, communication, training or relevant field
  • 1+ years of management experience preferred
  • Computer Skills: Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook,
  • Traits: attention to detail, ability to work under pressure, prioritize and multi-task are required.

    Preferred Qualifications

  • System Experience: Marketing Automation (HubSpot), VoC software (Qualtrics), Adobe Suite, Google analytics, video production preferred
  • MBA preferred
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Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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