Reputation and Social Media Manager

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At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

As the Reputation and Social Media Manager at Beyond Finance you’ll take on the critical role of maintaining our favorable brand image and online presence, and assisting with client satisfaction.


You’ll work closely with our marketing and operations teams to ensure all of our brands maintain a positive, strong public perception and that specific client concerns are addressed quickly and effectively.


We are looking for someone who is eager to work in a close-knit, collaborative environment, excited about improving the client experience through online feedback, and at the same time can take real ownership of their own projects and responsibilities.


What You’ll Do

  • Act as the primary community manager for our client focused, invitation only online community
  • Maintain a clear and concise messaging strategy for replying to public reviews and comments with senior leadership buy-in
  • Reply to reviews left on multiple third party platforms, including Trustpilot, BBB, and others
  • Collaborate with internal Strategy & Operations and Client Success teams regarding the escalation of specific client complaints and program issues
  • Discover any online reputation threats and repair damage when necessary
  • Develop and execute on campaigns for growing online community membership and engagement
  • Track and deliver monthly reports to senior leadership regarding online reputation results, feedback themes, and other notable developments
  • Act on requests from stakeholders to gather reviews for marketing material and other internal projects
  • Collaborate on other brand initiatives as required


What We’re Looking For

  • 4 - 6 years experience in a reputation management role and/or a direct customer service role
  • Community manager experience with an online platform like Reddit, Kajabi, or Facebook groups
  • Experience with review platforms like Trustpilot, BBB, and Google Business profiles
  • Proficiency with online reputation software platforms and Google Workspace
  • Passionate about excellent client experience and can work cross functionally to deliver online feedback
  • Ability to meet deadlines, manage multiple projects, and remain flexible as priorities change
  • Strong organizational skills and attention to detail
  • Excellent writing and editing skills in English
  • Emotional intelligence and the ability to operate from a place of kindness and compassion
  • Interest in expanding current knowledge and skill set


Bonus Points If You …

  • Previously worked for a consumer finance company
  • Have experience with creative marketing and content development

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

  • Considerable employer contributions for health, dental, and vision programs
  • Hybrid work models
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.  No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.  No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • LookerDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • Heap AnalyticsAnalytics
    • TableauAnalytics
    • Google OptimizeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative CloudDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Monday.comManagement
    • WordpressCMS
    • SalesforceCRM
    • VelocifyCRM
    • MaropostEmail
    • Google AdsLead Gen
    • Bing AdsLead Gen
    • Facebook AdsLead Gen
    • DisplayLead Gen

Location

Our offices are located right in the heart of downtown Chicago, overlooking the river and its historic surrounding architecture. Accessible by CTA and Metra, our building hosts a fitness center, private lounge areas, and indoor bicycle parking, all free for employees.

An Insider's view of Beyond Finance

How would you describe the company’s work-life balance?

Everyone at Beyond is hard-working, smart, and gets the job done. Because of that, there's a lot of trust when it comes to taking the time off we need. Leadership offers a generous PTO plan to support wellness and growth outside of work, and everyone encourages each other's non-work hobbies and interests through Slack channels and coffee chats!

Abby

Senior Director of Analytics

What does your typical day look like?

I love working at Beyond Finance as I get to have flexibility in my schedule. I work with some of the most talented people in Chicago, which drives me to produce high quality of work and results. It's great to work with a team that listens to an idea and gives constructive feedback on it.

Shyam

Lead SDET

How does the company support your career growth?

I'm always encouraged to take on new and progressively more challenging projects. In my time at Beyond Finance, I have found that the leadership team is not only genuinely interested in my career goals, but that they actively seek to support them.

Andrea

Software Engineer

How do you empower your team to be more creative?

Everyone has total ownership over their work and ultimately has to decide the best way to accomplish their objectives. I encourage my team to use all the resources they have available to them - internally and externally - to reach the best end state.

Susan

SVP Marketing and Analytics

How does your team reward individual success?

One of the things that I really appreciate about Beyond is that as I've had the chance to succeed in different roles, the team continues to challenge me in different ways. I think that as a result, I've been rewarded with the opportunity to work on increasingly harder problems, while also being given more ownership over the direction of my work.

Andrew

Senior Manager, Strategy & Analytics

What are Beyond Finance Perks + Benefits

Beyond Finance Benefits Overview

Beyond Finance offers competitive compensation, paid medical insurance and a 401k match.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Beyond provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
In an effort to keep our employees safe during the current health crisis, our Chicago team is currently working remotely.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Employees are eligible for medical, dental and vision on the first of the month after 30 days of employment.
Life insurance
Wellness programs
Mental health benefits
We are proud to provide a free, confidential employee assistance program (EAP) dedicated to supporting the emotional health and well-being of our employees and their families.
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave
Childcare benefits
Beyond employees are able to contribute to a Dependent Care FSA to cover eligible dependent care expenses.
Generous parental leave
We provide up to 3 weeks of paid parental leave to employees who give birth to a child, committed partners of someone who gave birth, and parents who adopt, foster or become parents through surrogacy.
Vacation + Time Off
Paid holidays
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beyond Finance keeps a stocked kitchen full of snacks, tea and coffee.
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within

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