Reputation and Social Media Manager (Chicago, IL)
At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.
While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
As the Reputation and Social Media Manager at Beyond Finance you’ll take on the critical role of maintaining our favorable brand image and online presence, and assisting with client satisfaction.
You’ll work closely with our marketing and operations teams to ensure all of our brands maintain a positive, strong public perception and that specific client concerns are addressed quickly and effectively.
We are looking for someone who is eager to work in a close-knit, collaborative environment, excited about improving the client experience through online feedback, and at the same time can take real ownership of their own projects and responsibilities.
What You’ll Do
- Act as the primary community manager for our client focused, invitation only online community
- Maintain a clear and concise messaging strategy for replying to public reviews and comments with senior leadership buy-in
- Reply to reviews left on multiple third party platforms, including Trustpilot, BBB, and others
- Collaborate with internal Strategy & Operations and Client Success teams regarding the escalation of specific client complaints and program issues
- Discover any online reputation threats and repair damage when necessary
- Develop and execute on campaigns for growing online community membership and engagement
- Track and deliver monthly reports to senior leadership regarding online reputation results, feedback themes, and other notable developments
- Act on requests from stakeholders to gather reviews for marketing material and other internal projects
- Collaborate on other brand initiatives as required
What We’re Looking For
- 4 - 6 years experience in a reputation management role and/or a direct customer service role
- Community manager experience with an online platform like Reddit, Kajabi, or Facebook groups
- Experience with review platforms like Trustpilot, BBB, and Google Business profiles
- Proficiency with online reputation software platforms and Google Workspace
- Passionate about excellent client experience and can work cross functionally to deliver online feedback
- Ability to meet deadlines, manage multiple projects, and remain flexible as priorities change
- Strong organizational skills and attention to detail
- Excellent writing and editing skills in English
- Emotional intelligence and the ability to operate from a place of kindness and compassion
- Interest in expanding current knowledge and skill set
Bonus Points If You …
- Previously worked for a consumer finance company
- Have experience with creative marketing and content development
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Hybrid work models
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
