Senior Email Marketing Specialist at ShopRunner

| Chicago
!Sorry, this job was removed at 1:16 p.m. (CST) on Tuesday, April 30, 2019

ABOUT US:

We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.

ABOUT THE ROLE:

The Senior Email Specialist is responsible for managing editorial emails at ShopRunner, cumulating in 1B+ sends annually. This person has 4+ years of hands-on B2C experience working in enterprise Email Service Providers (SFMC, Responsys, etc) and is a bonafide subject matter expert. They have a deep understanding of email metrics, including defining and helping to build attribution models. They thrive at collaborating with others in providing feedback, meeting strict deadlines, and quickly pivoting from writing a creative project brief to troubleshooting a broken Outlook email. 

WHAT YOU'LL DO:

  • Craft quarterly and annual messaging strategies to drive revenue and engagement 
  • Manage a calendar of 3-4 mass deployments per day for 100+ retailers, one app, and two organizations
  • Accountable for the functionality and accuracy of all deployments via our ESP, Iterable
  • Help launch new messaging channels like Push, Browser Notifications, and SMS
  • Develop a testing roadmap to create a habit of multivariate and A/B testing
  • Help create and execute on an audience targeting strategy
  • Maintain database hygiene via deliverability and engagement monitoring
  • Coordinate timelines with design, and retailer representatives
  • Manage relationships with related third-party vendors and integrations
  • Identifying and troubleshooting bugs like a slow deployment, broken link, users
  • Support the product team in new launches that require email
  • The ability to view visual and product designs with a critical eye and provide feedback grounded in design principles and user experience 
  • Weekly business review: read-outs on email performance and planning

WHAT YOU'LL NEED:

  • 4+ years of hands-on B2C experience in an enterprise-level Email Service Provider
  • Demonstrate the ability to craft quarterly business strategies and present them to executive stakeholders
  • Experience managing a high frequency calendar with at least daily deployments
  • Experience in deploying to and segmenting data sets of 3m+ users
  • Experience building A/B, multivariate, and holdout testing to meet statistical significance 
  • Demonstrate CRM expertise in discussions with design, analysts, and other marketing stakeholders
  • Extensive email analytical experience, drawing insights beyond opens and clicks
  • Extreme attention to detail: customer journey logic, audience targeting, typos, pixelation
  • A pursued interest in the roadmap of email technology

NICE TO HAVE:

  • An email-related certification with an ESP
  • Background in ecommerce or tech
  • Ability to write database queries 
  • Experience working with triggered emails 
  • Front-end email development experience (HTML, CSS, dynamic content)
  • Experience in non-email messaging channels (Push/SMS/Browser Notifications)
  • Experience working with Business Intelligence Tools (Tableau, Looker) 
  • Leadership abilities or the desire to learn them, as you will often play the role of subject matter expert + decision-maker 

We want you to bring your whole human self to work every day. We accept you for who you are and consider everybody on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available