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SR DIR, CLIENT & MEDIA SERVICES

| Chicago

We’re here to ensure the advertising industry and the people in it are healthy and engaging positively and effectively with those around them. We’re here, ultimately, to improve the lives of people working in the media industry. And we take our responsibility seriously.
 

ABOUT THE ROLE

 

Reporting into the VP, Client & Media Services, the Senior Director, Client and Media Services will be responsible for overseeing a regional team of Client and Media Service Directors, Managers, Specialists and Associates. This person will provide strategic leadership on media planning and buying operations for a regional portfolio of accounts, working directly with clients and advancing the quality of Centro’s media services offering.

 

With an emphasis on client retention and growth, they will need to successfully partner with regional Client Development Directors and other Media Services leaders (including ad operations, performance analytics, paid search and social) to ensure overall client satisfaction, team collaboration, productivity levels and quality of work are delivered. Persons in this role will act as a partner to the Client Development Directors, working in tandem, to support services and software revenue growth.

 

As a critical position within the Revenue Team, this person must demonstrate deep knowledge of the media landscape combined with proven ability to manage teams effectively in order to advance the business.

 

ABOUT THE TEAM

 

Centro’s Media Services Team consists of Digital Media Specialists and Associates, Ad Operations Specialists, and Campaign Performance Analysts. Together, they partner with the Client Development team to develop, execute, and analyze campaigns for Centro’s agency and brand partners, while keeping Raving Fan service at the center of everything that they do.

CORE RESPONSIBILITIES

  • Provide strong regional leadership through consistent collaboration with sales, cohesive team communication and reinforcement of company policies
  • Mentor and guide the professional development of regional Client and Media Services Directors and Managers
  • Work alongside the cross-functional leadership team of Ad Operations, Performance Analytics, Paid Search and Social to maintain a cohesive and outstanding regional service product
  • Oversee and actively participate in the pitching and onboarding of new business
  • Own and maintain key client relationships across the region, with a focus on growing and retaining revenue
  • Demonstrate knowledge of the media landscape with a strong POV on how to most effectively drive optimal performance and achieve business results for clients
  • Partner closely with the Client Development team to ensure high levels of client satisfaction are delivered
  • In collaboration with the VP of Client and Media Services – facilitate quarterly regional service reviews to identify and mitigate any risks of account attrition and revenue loss
  • Partner with the VP of Media Services & Operations and other regional leads to create, enforce and maintain consistent workflow processes and best practices
  • In collaboration with department leadership and the Talent and Development Team, facilitate and execute quarterly talent reviews
  • With an eye on profitability, oversee and maintain the proper allocation and alignt of regional talent
  • In collaboration with national leadership and other regional leads – help to identify the need for and facilitate the development of consistent and ongoing training for the team
  • Manage the distribution and approved use of regional T&E budgets
  • Actively participate in the national Publisher Advisory Committee to vet and evangelize key vendor partnerships
  • Maintain a strong understanding of the digital media landscape, the latest Centro products and solutions, and ensure the regional product is growing and improving on a continual basis
  • Contribute to Centro's culture, uphold the company values, lead by example, and motivate team members to succeed
  • National and regional travel estimated as 15%-20% of the job time.

QUALIFICATIONS

  • 10+ years of experience in digital media planning and buying
  • 5+ years of direct management for teams servicing $25MM or more in client revenue
  • Management of remote employees and teams is a plus
  • Expertise in advanced media planning and buying with a firm understanding of site direct, programmatic, search and social media along with ad operations and campaign performance
  • Experience working with various tech stacks including DMPs, DSPs, and attribution solutions
  • Experience with onboarding and managing large scale media AOR assignments
  • Strategic thinking and proactive client servicing skills
  • Excellent communication and presentation skills
  • Strong issue resolution and problem solving capabilities
  • A proven track record of account growth, retention and client satisfaction

 

Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.

Mike

VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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