Supervisor, Marketing Operations

| Chicago, IL, USA | Hybrid
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ABOUT US

tms unites technology, marketing and sourcing to drive transformational change for the world’s leading brands. With 1000+ employees across 26 countries, we offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Most importantly, we're a place where you can achieve great things, and be recognized as the best.​

​Our parent company, HAVI, is a global, privately held company that delivers expertise and experience across analytics, packaging, sourcing, supply chain, and logistics. Together, we unlock potential in our shared talent, more career opportunities and benefits, and an elevated service for our clients — which include the likes of McDonald’s, T-Mobile, O2 and adidas — as well as their customers. ​

Check out our latest and greatest work, from Happy Meals and reusable packaging to adidas immersive experiences, digital campaigns, and more: https://vimeo.com/manage/videos/792991243

 Learn how we're bringing together technology, marketing, and sourcing to transform brands through "The Power of And": https://vimeo.com/792991410

tms is a place where brilliant people are better together. Discover what life is like at a company where you can achieve great things and feel like you truly belong https://vimeo.com/841244881?share=copy

 

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. And we know authenticity and diversity — critical elements of our business — can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving, always growing and listening.​

If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice!

 

ROLE OVERVIEW

Hey YOU! Are you a self-motivated, solution-oriented and resourceful individual looking for an exciting opportunity to make a significant impact for a major brand? Join our dynamic team as Supervisor of Marketing Operations!  

We are seeking someone with a passion for driving success through our people, processes and technology. You will lead the team in pioneering best practices and innovative processes that further our brand and elevate our ways of working for content operations management. This will come to life by enabling operations at scale within a system of varying complexity, by making it a well-oiled machine that enhances efficiency and effectiveness.  

This individual will work closely with cross-functional teams including Account, Creative, Production and Product. 

  

Responsibilities:

  • Lead the charge as a critical cross-functional connector as we integrate new tools and create new processes, bringing your unwavering passion and expertise to make it a resounding success 
  • Drive a true evolution amongst our people, processes, and technology by enabling operations at scale and drive automation efforts 
  • Redefine current ways of working by encouraging a collaborative and supportive environment  
  • Drive automation efforts by breaking down barriers between task and process ownership to streamline operational outputs  
  • Owns the delivery of content from test environments to production, leaving no stone unturned to ensure flawless execution 
  • Lead and evolve content operations processes, ideal methods and training documentation  
  • Proactively speak up to deliver and solution any difficulties, to ensure continual tool and process innovation   
  • Collaborate closely with our dedicated cross-functional teams, including Account, Creative, Production and Product fostering a spirit of partnership and unity as we drive campaign objectives forward  
  • Oversee the review of monthly and quarterly content reports to track performance, address content delivery issues and make optimizations as needed  
  • Pioneer the best methods and innovative processes that further our brand and way of working to help elevate our content operations, to increase efficiency and effectiveness  
  • Interface closely with Account Management to establish clear communication channels across departments and with clients  
  • Build strong and lasting client relationships based on trust, success, and executional excellence for this role 
  • Be recognized as a key partner our clients look to as they grow their businesses 
  • Tactfully and professionally advise others on implications (and potential recommendations) regarding project changes or failure to hit deadlines   
  • Work with Account to develop postmortems, case studies and content summary materials for dissemination to relevant company stakeholders   
  • Own the evaluation, implementation & management of content operations tools and facilitate training and rollout when applicable 
  • Leads the Marketing Operations team supervising content operations to improve performance and productivity to meet/exceed client expectations by:   

-Developing and implementing efficient processes to deliver the work, along with ensuring clarity of roles and responsibilities of cross-functional team;

Interviewing and/or onboarding new employees;

-providing regular direction and support to direct reports – ensuring they have clear expectations, training and timely/actionable performance feedback;

-ensuring consistent expectations across the team

-delegating work to the appropriate levels,

-driving the performance management process;

-provide ongoing guidance to employees on their development and career paths

-creating and implementing succession plans

-motivating and rewarding employees

-resolving employee relations and performance issues

SKILLS AND EXPERIENCE

  • Bachelor’s degree in technology, communications or related field is preferred
  • 7+ years’ experience in technology operations, content operations or digital business analysis
  • 2+ years’ people management experience  
  • In-depth hands-on working experience with digital content assets & web-based content management systems 
  • Experience and fluidity in working with various CMS systems
  • Experience delivering across multiple teams in a multi-vendor environment
  • Prior experience in Marketing Operations, digital retail, product development is strongly preferred but not required
  • Comfortable working alongside product managers, product owners, developers/engineers in an agile environment
  • Familiarity with project/task management tools such as JIRA, Airtable and Smartsheet
  • Experience in testing and rolling out new functionality in QA/UAT testing environments
  • Understanding of yield management, with exceptional trouble-shooting and creative problem solving to meet high performance demands 
  • Ability to quickly adapt and evolve with new technology & tools 
  • Self-motivated and proactive with superior organization skills and stellar attention to detail 
  • Experience in building strong relationships with clients and co-workers. Be diplomatic, a strategist, and a clear communicator 
  • Excellent written and oral communications skills 
  • A commitment to exceptional service and delivery  
  • Proven ability to meet or exceed aggressive deadlines and manage and prioritize a high volume of projects simultaneously; while escalating scope creep

 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our global company is headquartered in downtown Chicago, right in the heart of it all. We are blocks away from the river and the lake, surrounded by hotspots. We also have a hybrid work policy, which ensures our people have the flexibility they need.

An Insider's view of tms

How would you describe the company’s work-life balance?

tms offers employees incredible flexibility. We all work hard to drive results, but our personal lives and passions are just as important as what we do online and at the office. Employees are encouraged to have schedules that work for them, to tune in remotely when needed, and to find time to do what they love in and out of the office.

Taylor

Manager, Global Digital Marketing

What's the biggest problem your team is solving?

We’re leveraging data to solve marketing challenges for clients to understand who their customers are and to activate future games and promotions. By using data, we’re enabling our clients to make data driven decisions and create custom experiences that will resonate with their target audience.

Wendy

VP, Analytics

What makes someone successful on your team?

Being solutions oriented is the secret to success at tms. We’re lucky to work with some of the biggest brands on new digital initiatives – which means we are often navigating in the unknown and encountering new scenarios. Successful team members can access current road blocks and determine how they can help solve the problem.

Leigh Anne

Senior Director, Tech Enablement Lead

How do your team's ideas influence the company's direction?

Analytics is at the core of what we strive to achieve at tms – measurable impact to our client’s business. The decision science team is responsible for enabling the descriptive and prescriptive marketing analytics that drive strategic recommendations and shape the programs that we execute across the agency.

Tom

Director, Decision Science

How do you empower your team to be more creative?

I let creatives do what they came here to do by empowering them to think and have a point of view. They trust me because I commit to their development and follow through. I challenge their thinking and executions, so they can think strategically. I respect them as humans and provide them with an environment where they have fun and can grow.

Diana

SVP, Group Creative Director

What are tms Perks + Benefits

tms Benefits Overview

As a people-first organization, it’s important that our employees have the support they need to be successful. That begins with our comprehensive benefits program, immediately effective the first day of hire. Our medical plans are all PPO’s, offering a wide variety of higher and lower deductible plans. Employees can choose between two dental plans, and we offer vision too. On top of the benefits you’d expect, we have more unique offerings: pet insurance, organ donor leave, extended parental leave, adoption leave, legal insurance, and auto/home insurance. We also cover life insurance and AD&D at not just one times the employee’s annual salary but twice.

Employees have access to a LifeWorks wellness program. Those who participate receive points for healthy activities that can be redeemed for gift cards. That same membership includes other perks too, like discounts with popular retailers, airlines, hotel chains, etc. Also in support of employees’ wellbeing, we provide access to an onsite gym at our Chicago office and to ClassPass discounted rates. In addition to ClassPass’ library of always-on digital content, employees can book fitness classes or wellness and self-care appointments at nearby spas. And because we believe physical and mental health are equally important, we make sure our people have access to an EAP program, which facilitates the support each individual needs.

Beyond our benefits, our Hybrid Work Policy enables flexibility. Each employee can choose to work from the office or from home when they need to and work with their teams to set their own working hours. To encourage work-life-balance, we also instate office-wide Sunshine Hours from May to the end of September.

Other perks include a bonus for employees who refer new hires; an annual bonus and salary increase dependent on company and employee performance; a traditional 401(k) plan with an employer match; annual profit sharing; tuition reimbursement; and student loan repayment support.

Culture
Volunteer in local community
Big Brothers Big Sisters, Social Works, Greater Food Depository
Partners with nonprofits
Big Brothers Big Sisters, Social Works, Greater Food Depository, Howard Brown Health
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
TMS provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
We currently offer a hybrid working model.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
The company went through unconscious bias training through an outside consultancy.
Diversity manifesto
Diversity employee resource groups
In addition to our regional and global inclusion teams, we also have ERGs that support our people.
Hiring practices that promote diversity
Unconscious bias training, difficult conversations training, and designing an inclusive culture training. We are also revamping our TA practice and expanding our external partner list.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability insurance
For both AD&D and life insuance, the company covers up to twice your annual salary without any cost to the employee. Employees are also able to buy up this insurance amount if they decide to.
Dental insurance
Our dental plan covers $2000 of expenses. Prevenative care is covered at 100% and employees have 2 different dental plans to pick from depending on their dental needs.
Vision insurance
Vision benefits plan covers 100% for annual.
Health insurance
There are 3 different PPO medical plans that employees can pick from. If an employee elects an HSA then the company adds in $500 for the employee only plan and $1,000 for families.
Life insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
The company matches 100% of the first 3% you contribute, and then 50% of the next 2%. The employee has to contribute 5% to get the full match benefit of 4%.
Performance bonus
Employees are eligible for an annual bonus, which is based off both company and personal performance.
Child Care & Parental Leave Benefits
Childcare benefits
TMS provides a FSA dependent care account. Employees can contribute to this to pay for their childcare for the year for up to $5,000 a year pre-tax.
Generous parental leave
Family medical leave
Adoption Assistance
Employees get up to 14 weeks of paid leave for adoption.
Company sponsored family events
COVID permitting, The Marketing Store sponsors a summer family outing each year.
Vacation & Time Off Benefits
Generous PTO
Employees receive 2 personal days and between 15 and 20 days per year of paid time off based on years of service. In addition to PTO, we also close down our office from Christmas to New Years.
Paid volunteer time
We offer 8 hours of paid volunteer time per year.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
COVID-permitting, The Marketing Store hosts company outings quarterly.
Free snacks and drinks
digital coke machines, kombucha, cold brew and beer on draft. chips, oatmeal, fruit, vegetables, power bars, candy, popcorn, and string cheese
Company-sponsored happy hours
Onsite office parking
We offer a discounted parking rate at a garage near our office.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
We offer $50 a month to help cover home office expenses.
Onsite gym
Professional Development Benefits
Job training & conferences
The Marketing Store offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
We offer $10,000 annually for tuition reimbursement.
Continuing education available during work hours
The Marketing Store encourages ongoing education and professional growth.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Our benefits are constantly evolving to reflect the employees at tms.

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