Technical Operations Advisor

| Chicago

What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring

Bachelor’s degree in advertising, marketing, project management, technical field or similar

5+ years of experience in the delivery and troubleshooting of digital marketing solutions/media and excels at roles in ad ops, technical project management/technical account management, customer support, product integrations or other operations related responsibilities

Familiarity working with data assets and ad/martech platforms and ability to perform, often complex, technical troubleshooting

Aptitude to think critically and problem solve to deliver on customer needs & expectations, as well as aid in continuous process improvement

Extremely detailed oriented and ability to manage many large, strategic projects at once

Hold yourself and team accountable to deliver data/digital marketing projects by set deadlines and find areas to drive efficiencies in the delivery processes

Familiarity with Data marketplaces, onboarding platforms or demand side platforms (i.e. Oracle Blue Kai, Adobe Audience Manager, Google DV360, etc)

Self-starter or ability to own projects autonomously

Project management and agile software expertise, such as JIRA and Rally (or similar tools), a plus

Experience liaising with Sales, Partner Management, Customer Success, Data Science and Analytics teams, Product, Engineering and Technical Customers

Excels in working cross-functionally and is excited to work in a “startup” type environment

Impact You'll Make

Leverage deep experience in digital advertising/marketing technology to support customers in troubleshooting, platform issues, and translating technical and functional requirements from customers (internal and external) to Product and Engineering teams

Streamline data files into data marketplace platforms by building out requirements such as file formats, standardize onboarding processes, and develop QA process to ensure effective delivery

Serve as the point of contact for external customers that are Technical Account Manager, Ops, Product and Engineering roles for technical questions, support, and triaging complex delivery challenges across Transunion platforms and solutions to drive customer satisfaction

Work with Engineering, Product and Data teams through the product development cycle for feature development, testing, and getting platform enhancements to production

Gather feedback across Operations and Client Services teams on platform performance and issues to analyze platform metrics.

Benchmark metrics and best practices across TransUnion platforms and develop technical documentation and training materials for other teams.

Establish process with internal teams (such as Sales, Analytics and Operations) to drive efficiency during the execution of product offerings in the TransUnion platform.

Configures best file/implementation practices for data fulfillment and API integrations to avoid errors and redundancies

Experience gathering technical requirements to integrate with new platforms, SFTPs, S3s and other endpoints.

Qualifies incidents/bugs submitted by clients and internal team by gathering detailed information, triaging the issue, and providing a resolution according to service level obligations.

Proactively identifies gaps and bugs/issues to monitor Transunion platforms and escalates issues/inconsistencies cross-functionally as needed.

Analyzes and assesses patterns in metrics and provides strategic summaries to leadership

Prioritize excellent service for both our external and internal customers while developing effective working relationships as you liaise across teams

#LI-JD1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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