JOB ROLE SUMMARY
Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe ADABAS and NATURAL systems.

DUTIES AND RESPONSIBILITIES

• Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to ADABAS and NATURAL (SAG) software products.

• Provide primary support for reported problems related to Software AG software products.

• Provide support on 24 x 7 x 365 basis across multiple time zones.

• Follow procedures for installing Software AG software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).

• Provide key support for customer migration services (new customer transitions)

• Follow ITSM change control procedures

QUALIFICATIONS
•Bachelor’s degree required and/or equivalent work experience.

•10+ years of professional experience in ADABAS and NATURAL for administration and systems programming support.  Software AG Products and add-on products like TRIM, Securitre, a plus

•Extensive experience with the following:

• Knowledge in best practices of software management, maintenance and documentation
• Configure and manage ADABAS and NATURAL using SMA and their add on products like Predict, Entire Network, Natural Security, Event Replicator, NATURAL for DB2.
• Develop innovation, strategies, processes and best practices in ADABAS DBA and NATURAL systems programming
• Reviewing new versions of Software AG products (ADABAS, NATURAL e.t.c) for functionality, advising how they benefit the client
• Troubleshooting and solving of ADABAS and NATURAL System and database issues
• Evaluating change requests and determine impact to assigned clients
• Vendor consultations for problems and questions
• DR recovery of application objects
• Supporting multiple customer for after hours on-call
• Database Administration
  • Knowledge of ADABAS database administration, NATURAL Security
  • Knowledge of ADABAS Fast Path.
  • Database Design and related utilities
  • Performance tuning
  • Knowledge of ADABAS Delta Save Facility, ADABAS Utilities (ADAULD, ADADBS, ADASAV . e.t.c.)
• Working knowledge of Natural utilities SYSAOS, SYSDB2, SYSSEC, SYSBPM e.t.c
• Coding and usage of ADABAS reorganization utilities.
• Support planned (disaster recovery) and unplanned (emergency) database recovery activities
• Knowledge of log archive and change accumulation utilities
• Applying ZAPs and Service packs for Software AG products.
• Knowledge of ADARUN Parameters and Buffer pools.
• Knowledge of ADABAS recovery utility
• Identification and resolution of performance issues 
• A solid working knowledge of SMA and its role in the installation process
• Knowledge of Program Migration tool (PAC, PAA).
• Knowledge of ADABAS Review, NATURAL Review
• Strong knowledge of Protection logging and Command Logging.
• Applying Licenses for SAG products