Bringg

Application Support Engineer (USA) at Bringg (Remote)

| Remote
Sorry, this job was removed at 7:50 a.m. (CST) on Friday, April 8, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable and valuable to everyone. We do this with our innovative cloud platform that connects, automates and orchestrates supply chain technology, people and providers​.

We believe that retailers and logistics providers facing today’s new digital reality, need to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

Bringgsters are passionate about solving complex problems at a high-scale, they are smart, innovative, creative, and push the product forward and make a real impact in the industry. 

Our Technical Support Team works closely with our customer success, solutions experts and R&D teams to provide resolutions for technical and product issues, while communicating and building trust and relationships with large international customers.

What you will do:

  • Handling both customer support and technical support questions from Bringg customers.
  • Provide exceptional support services to both technical and non-technical users
  • Deep investigation and root cause analysis into reported issues using of a variety of tools
  • Case management with multiple competing priorities and ensure they are followed up correctly & promptly
  • Escalating issues to R&D and reporting bugs
  • Communicating and coordinating issues affecting customers
  • Validating issues and performing functional testing to validate fixes that relate to cases
  • Develop a strong understanding of Bringg and its components
  • Understanding customer needs including relevant features and configuration requests
  • Manage production incidents including communicating to internal and external stakeholders
  • Reporting on customer performance and monitoring usage to assist with implementation and support activities
  • Assist in knowledge transfer and documentation across the company and to our customers
  • Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements

  • 2 years experience in L2 or L3 technical or application support
  • Proven experience using SQL at an intermediate level
  • Proven track record working with REST APIs
  • Experience with providing technical and application support for Web & Mobile platforms
  • High level of English (a must!) with both strong written and oral communication skills (other languages incl. Spanish, Portuguese or French an advantage)
  • BS degree in Computer Science or related technical field
  • Customer oriented with customer facing experience
  • Experience working in operationally-critical environments in high-pressure situations

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We are located in the heart of the city - The Loop! Our office is surrounded by vibrant city views, historic architecture, incredible dining, and shopping (plus, you're just a few steps away from hopping on the bus or train!).

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • HubspotEmail
    • SalesforceEmail
    • HubspotLead Gen

What are Bringg Perks + Benefits

Bringg Benefits Overview

Our employees receive multiple benefits that are relevant to all areas of their life:
Helping to create the best environment for work successes and personal growth, celebrating employees’ personal milestones, and providing wellness & health perks.
Our employees are given full autonomy and flexibility to work from home or in our fully equipped offices, in order to maintain a healthy work-life balance

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Bringg has a fully stocked kitchen with organic options.
Some Meals Provided
Happy Hours
Bringg provides a weekly happy hour.
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

An Insider's view of Bringg

How would you describe the company’s work-life balance?

In our ever-connected world, it can be challenging to draw a definitive line between one’s personal and professional life.
At Bringg, we are encouraged to maintain a proper work-life balance. My family is important, as is my customer(s), so prioritizing my schedule to give them proper attention is consistently at the forefront of my mind.

Weston

Customer Success Manager

How do you collaborate with other teams in the company?

I collaborate with the Success team to expand my use case knowledge and troubleshoot items. In addition, I partner with our Product team to share feedback from our customers. Although Bringg has a global workforce, this role has allowed me to work with so many colleagues regardless of where they are in the world!

Danielle

Pre- Scale Manager

How does the company support your career growth?

At Bringg I have always had the opportunity to challenge myself in my day to day work and also in my career growth. Having worked a few years in implementation, I was drawn to the other side of the sale. I had the opportunity to explore Presales and had the full support I needed to make the switch!

Raquel

Pre Sales Engineer

How do you empower your team to be more creative?

As a leader, I’ve come to terms with the fact I cannot do it all or know everything. I have made it very clear to my team that often, they know best, and my role is to support and enable them to make it happen. Creativity truly comes when one has the time, headspace, and encouragement to try things in an environment that feels safe enough.

Carly

Customer Success Director

What projects are you most excited about?

The landscape has changed dramatically in the past couple of years. It's exciting to work on projects where Bringg can help make a difference, giving our customers a chance to expand their brand while giving consumers visibility to final mile deliveries.

Jeremy

Solutions Architect

More Jobs at Bringg