Application Support Engineer USA/LATAM

| Chicago

Position Title: Tech Support Engineer USA/LATAM

Department: Operations

We’re looking for enthusiastic and energetic geeks - with experience in customer and technical support - to join our Global Support Team in Tel Aviv.


Who we are:

We are the delivery orchestration platform: a hyper growth, innovative global technology company that was founded to help enterprises thrive in the age of Amazon and meet their ever-growing customer expectations.

We work with the world's leading brands in Retail, Restaurants, Groceries, Services and Logistics and have partnered with some of the most respected tech companies such as Salesforce and crowd-delivery companies like Uber, Doordash and Postmates, in order to build a massive network of resources in support of our customers.

At Bringg, we are on a mission to help foster employee talent as we work towards common goals. To facilitate both group and individual success, we have built an open, safe, fun environment which emphasises teamwork and allows every member of our team to stretch, grow and reach their potential.

 What makes a Bringgster? 

  • Ownership - no matter what your role is at Bringg, you will be expected to own your mission, and will be empowered to achieve your goals.
  • Accountability - We strongly believe in developing self-awareness regarding where we stand vs. where we aspire to be, and correct our own course. This allows us to constantly assess our performance and improve our behavior while repeating, sharing and replicating the things that we do well
  • Focus - we have a colossal opportunity which requires us to be thoughtful in the priorities we choose to focus on and be diligent in our execution. 
  • Lead from the Front - “feel the fear, do things anyway”. We embrace challenge and conflict knowing that getting out of our comfort zone is an opportunity to acquire new skills and experiences on our path to personal and professional growth 
  • Purpose - at Bringg, we genuinely believe we are here to help make a change in the world, disrupt the status quo and become the best we can be.

Position Responsibilities:

  • Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports internally and with our Customers
  • Build sustainable relationships and trust with our Customers through open and interactive communication
  • Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools
  • Constantly improve customer service performance and procedures

Skills /Experience Requirements:

  • Experience providing technical support in a customer services team, ideally for SaaS software solutions or equivalent
  • Experience working with large international enterprise customers in business critical environments
  • A high-level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills
  • Customer-service oriented
  • Strong client-facing and communication skills
  • Working knowledge of customer service software, databases and tools
  • Excellent skills in customer service and support procedures
  • Mother-tongue proficiency in English - both written and spoken - a must!
  • Flexibility to work customer business hours if required including evenings and weekends
  • Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
  • Spanish speaking - preferred 


Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail
    • SalesforceEmail
    • HubspotLead Gen

Location

Close to downtown and a few blocks from public transportation, our office is in a great location, with numerous restaurants and breweries closeby.

An Insider's view of Bringg

What are some social events your company does?

Fostering an amazing work environment is a priority at Bringg. From our famous beach days, to cheering at a Cubs game, to our weekly happy hours. We also spread our passion for innovation at meetups & hackathons. Most importantly, our employees aren’t happy because of the perks, but rather from doing great work with an exceptional team.

Summer

Office Manager

What does your typical day look like?

As the Head of Product Solutions for US & LATAM, my work involves a lot of travel to ensure our technology is deployed correctly with our clients’ fleets. Each customer is a different world and managing all sorts of requirements and challenges means my role is extremely diverse. There’s never a dull moment!

Hadar

Head of Product Solutions

How does the company support your career growth?

I joined a team of 20 people to help the business provide technical support for Bringg's clients. It was the best jumpstart to understand the product in depth. I've held a variety of roles at Bringg, and eventually had the opportunity to join the product team where I am able to define and broaden our product functionality and overall value.

Ilan

Product Manager

How do you empower your team to be more creative?

We hire people with the most potential to unleash their raw talent, giving them autonomy to do their best work. Bringg empowers everyone to own their initiatives and projects, supporting them to deliver exceptional work they can be proud of.

Tamir

SVP and GM, Global Field Operations

What projects are you most excited about?

Some customers have technologies implemented and others have only recently started with delivery. Regardless, we can genuinely transform how they operate their delivery operations. It’s exciting to solve problems for clients when they are under tremendous pressure to evolve, then watch them scale it quickly within their organization.

Michael

Technical Project Manager

What are Bringg Perks + Benefits

Bringg Benefits Overview

Fostering an amazing work environment is a priority at Bringg. Besides a competitive benefits package, we host numerous social events - from beach day to family activities and weekly happy hours. In addition, everyone at Bringg receives a gym membership at LA Fitness and our fully stocked - all organic kitchen will help you stay in top shape.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Bringg has a fully stocked kitchen with organic options.
Some Meals Provided
Happy Hours
Bringg provides a weekly happy hour.
Parking
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

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