Application Support & Interfaces Analyst at Enfusion

| Chicago
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Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of more than 500 fund managers from our nine global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we were recently recognized as Best Managed Services Provider at the 2020 HFM EU Services Awards.
Just as Enfusion is committed to excellence in our solutions and services, we’re absolutely committed to the growth, development, and well-being of our people. At Enfusion, you will help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest. Similarly, Enfusion is your opportunity to pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. Whether you are developing our industry-leading technology, delivering world-class client service, creating leading edge analytics, managing critical client operations, winning new business, or supporting Enfusion's ever-expanding global footprint, you will be part of a dynamic, fast-growing, and innovative company committed to your success. Our environment is inclusive, collaborative, and entrepreneurial. We value diversity, foster and reward creative exploration, and strive to continually exceed client expectations.
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Enfusion is growing rapidly and seeking a Application Support & Interfaces Analyst to join our Centers of Excellence team.

What You'll Do 

  • Communicate with clients and external 3rd parties, including Prime Brokers, Fund Administrators, and other counterparties on connectivity projects
  • Strengthen our client and broker relationships through strong delivery and issue resolution
  • Work closely with the Product Management team to ensure any development requests are well defined
  • Work with our technology teams to troubleshoot and resolve application service disruptions in real-time
  • Work with global operations teams to strategically resolve any job scheduling failures or issues
  • Scope out trade EOD file and T+1 file setups for a more automated workflow
  • Solve data import issues relating to reconciliations and other priority production system functionalities
  • Contribute to process improvement and team-building related to all the above responsibilities
  • Help identify and coordinate new potential features that arise from daily product execution and escalations
  • Liaise with multiple teams across the firm including Account Management, Product Management and Application Support to ensure client is receiving best in class service

Who You Are

  • Bachelor’s degree in Finance, Accounting, Economics, Financial Math or related field.
  • Ability to handle and prioritize multiple tasks and work independently
  • Strong client services skills demonstrated by excellent verbal and written communication skills
  • Organized, detail-oriented, and superior analytical and problem-solving skills
  • Ability to handle and prioritize multiple tasks, prioritizing urgent matters and working independently
  • Exposure to and familiarity with reporting and ETL tools
  • Client-facing experience is preferred

Enfusion offers a competitive compensation and benefits package including medical, dental, and vision coverage (Enfusion covers 100% of the premiums for employees, spouses, domestics partners and qualified dependents); a 401(k) plan with a employer match; a generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, an employee assistance program, and a Flexible Spending Account (FSA) program.  All benefits and programs are subject to applicable eligibility requirements.

Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

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Located in the heart of the Loop in Downtown Chicago. The office is easy to get to with various train and bus stops nearby.
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