We’re here to ensure the advertising industry and the people in it are healthy and engaging positively and effectively with those around them. We’re here, ultimately, to improve the lives of people working in the media industry. And we take our responsibility seriously.
 

APPLICATION SUPPORT ANALYST

ABOUT THE ROLE

Centro is looking for an enthusiastic and high-energy individual interested in the crossroads where advertising and technology meet – the emerging field of advertising technology (“ad tech”). As a member of the Platform Operations team for our Demand Side Platform (DSP), you will be responsible for bridging the gap between Engineering, Product and Customer Success teams. Activities will include large data set analysis, identifying and solving complex technical/operational issues, providing best-practice recommendations to internal teams, and producing product/engineering recommendations. Using your experience in application design and advanced technical support, you will tackle the multitude of challenges inherent in our industry, with a technology-first attitude.  This role is a best fit for someone who enjoys investigating complex systems, is comfortable and experienced in heavy data analysis, has a healthy range of established technical skills as well as excellent communication skills.
 

ABOUT THE TEAM

Platform Operations team members span both business needs and technology skills.  Our team is at the center of running an online programmatic ad-buying platform, working with all groups within the company. We work on the most complex aspects of the platform, bridging sales, customer service, product and engineering. This team also manages all of our partner relationships, handles custom integrations and oversees most other functions that straddle business and technical. Responsibilities within this team include a wide variety of tasks and daily collaboration with other teams & companies. Platform Operations is the ideal place for someone who thrives on working in a fast-paced growth environment, has a passion for working with technology, and is not afraid to take on some of the most complex challenges that Centro has to offer.
 
CORE RESPONSIBILITIES

• Assist internal teams with campaign troubleshooting, technical support and other matters impacting the ad buying process
• Produce comprehensive, prioritized issue reports to Engineering
• Liaise with Customer Success, Engineering, and Product teams on open technical issues
• Work with colleagues in Platform Operations to report integration issues with partners
• Identify the root cause of problems and propose solutions to prevent recurrence
• Retrieve and analyze platform data from databases and our partners
• Provide Raving Fan service to internal stakeholders by being highly responsive and freely sharing knowledge to improve the ability of others
• Other operational tasks as assigned

QUALIFICATIONS

• 2-3 years’ experience working in an online-centric business. 
• Advertising technology experience preferred, but not required
• Proficiency in SQL or related database query languages
• HTML, HTTP, and scripting knowledge (e.g. JavaScript, Python, etc.)
• Programming ability preferred
• Proven ability to independently develop holistic understanding of complex systems
• Ability to clearly explain complex technical subjects
• Excellent verbal and written English
• Engineering or Computer Science degree preferred

Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.