Working as part of a global team and within an agile framework, you will be responsible for building and maintaining Ensono’s ServiceNow instance as part of the larger Ensono Envision platform, our Hybrid IT Service Management platform. Ensono Envision underpins the industry-leading service we deliver to our clients every day, 24 hours a day.
 

An Applications Systems Engineer works to extend or enhance the functionality of the ServiceNow platform, integrates Ensono and third party software to create solutions to business problems defined by specific business requirements, draws upon technical and data processing knowledge to solve moderately complex problems. 

An Applications Systems Engineer may:

• configure or tune Ensono or third-party software

• Troubleshoot connectivity or application issues

• develop automation to integrate components and processes

• develop custom application code to accommodate specific business requirements

• collaborate with others to add extensions to existing Ensono software 

An Applications Systems Engineer may also be responsible for new development, ongoing maintenance, support, or optimization; working closely with internal teams who are utilizing the solution.

DUTIES AND RESPONSIBILITIES
Understands agile development methodologies.
Able to read and interpret application design and functional specifications.
Able to troubleshoot application issues.
Provides input on functional requirements and participates in configuration/code review sessions.
Excellent analytical, problem-solving, and troubleshooting skills with the ability to express technical issues to non-technical users or clients.
Identifies and diagnoses areas of maintenance and process improvement.
Responds to stakeholder problems in a timely manner, prioritizing multiple issue response based on the severity of the case.
Documents and interpret test results and corrects application configuration errors.
Completes development or engineering task with limited or no assistance from peers.
Engage with Product Owner to document design changes.

INDEPENDENT CONTRIBUTOR:
Fully functional and self-directed.
Provides formal mentorship.

SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business-related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
 

QUALIFICATIONS
Required

• 3+ years experience with ServiceNow or Javascript development or

• 4+ years experience with other ITSM platform development and configuration.

• 3+ years experience troubleshooting and configuring enterprise level applications, web services integrations, and relational databases

Preferred

• 4-year college degree in relevant field of study or relevant work experience.
• Experience with Agile development methodologies.
• Application of industry standards, best practices in solutions.
• Excellent communication skills, can communicate ideas clearly and effectively to other members of the development team.
• No certification required.

Travel %
less than 25%

Any reference to years of experience should be disregarded in the UK