Oak Street Health
Oak Street Health is rebuilding healthcare as it should be.
Chicago, IL

Associate, IT at Oak Street Health (Chicago, IL or Remote)

| Chicago | Remote
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Company: Oak Street Health

Title: IT Associate

Location: HQ (30 W. Monroe St. Chicago, IL 60603)

Job Description

Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.

Role Description

The IT Associate role is an integral part of our growing team.

Responsibilities include:

• Tier 1-3 level support

• Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. (The IT Specialist will work closely with our Help Desk professionals)

• Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi

• Assisting with the implementation of IT strategy

• Assist with company expansion and network infrastructure

• Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment

• Working with vendors to manage network infrastructure

• Deploying hardware for new employees

• Keep accurate inventory of all IT related equipment

The IT Associate will report to the IT Help Desk Manager/VP of Operations.

What we're looking for

We're looking for motivated, experienced professionals with:

• Phenomenal customer service skills

• Ability to communicate clearly

• Flexible and positive attitude

• Passion for technology and using it to solve problems

• High level of organization, reliability, and independence

• Orientation toward detail

• Demonstrated PC skills (MS Office, Google docs)

• Ability to research emerging technologies and make recommendations that benefit our business

• Past professional experience in a fast-paced environment

• Knowledge of data center environments, hosting services, networks, and software as a service (SaaS)

• Presentation skills (ability to train new hires on basic usage / setup when starting)

• Ability to document networks physical / logical, topology

• Experience in designing medium to large WAN networks

• Setup wireless networks within

• Network design and implementation


• At least 2-3 years help desk experience, 2-3 network experience

• Experience working with a multiple OS (MS, Chrome, Mac)

• Associate's Degree required, Bachelor's degree preferred

• US work authorization

• A car (work related driving expenses will be reimbursed)

• Understanding of imaging software a plus

• VMware experience a plus

• Sonicwall firewall experience

• Visio experience

• Cisco experience

Why Oak Street?

Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

  • Generous benefits, including paid vacation/sick time, retirement options, as well as health, vision and dental benefits
  • HQ (the "Treehouse") is located in the heart of Fulton Market- with a beautiful loft work environment
  • High levels of responsibility and rapid advancement
  • Supportive and fun culture
  • Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers
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Where we are

30 W. Monroe St, Chicago, IL 60603

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • RxJSLibraries
    • gRPCLibraries
    • KafkaFrameworks
    • IstioFrameworks
    • KubernetesFrameworks
    • VueJSFrameworks
    • Material DesignFrameworks
    • CypressFrameworks
    • MongoDBDatabases
    • PiwikAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign

What are Oak Street Health Perks + Benefits

Volunteer in local community
Friends outside of work
Open door policy
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
Time allotted for learning
Customized development tracks

An Insider's view of Oak Street Health

What’s the vibe like in the office?

Everyone here truly believes in what we’re building which creates a collaborative and focused environment where we’re always willing to lend a hand. We love to work hard and also have fun every step of the way. There’s never a shortage of smiles and laughter during our team standups, lunches, happy hours, and company wide huddles.


Product Manager

What's the biggest problem your team is solving?

Traditional healthcare systems tend to leave care teams to figure things out on their own. Here, we apply today’s standards in UX and machine-learning to change that behavior for the better. Gathering direct feedback from our teams, we identify what’s most important to them and help them make clinically sound decisions for our patients’ care.


Sr. UX Designer

How has your career grown since starting at the company?

OSH has been a tremendous learning experience for my first full time job. My manager has prioritized building a strong foundation of coding skills, which helped me to learn and transition into our new tech stack. I was given learning resources to develop skills on my own and gained knowledge and best practices from collaborating with teammates.


Software Engineer

What projects are you most excited about?

I am most excited about our disease progression projects. For these projects, we compile unstructured data and combine it with more traditional health data like labs and vital signs to develop models that give providers the opportunity to proactively manage the health of our patients. At Oak Street, you have a direct impact on the patient's care


Data Scientist

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