Benefits Administration Specialist
Company Description
GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.
Connected Benefits, a division of GoHealth, offers a seamless marketplace solution for individual and group health insurance. The marketplace enables brokers to help employers establish employee benefit levels, access available tax subsidies, determine their employer contributions, offer voluntary products such as disability, and implement their chosen benefits quickly and accurately.
Job Description
We are a national insurance agency built entirely on the cloud. Our team digitally markets, sells, and services employers and their workforce by providing a full array of insurance products and benefit support services to full-time employees, part-time employees and independent contractors, coast-to-coast.
We boast a friendly, supportive, family-like work environment among a team that has over 20 years of industry experience. If you’re a go-getter, a problem solver, an avid question asker, and somebody who wants to get their hands dirty with some cool technology, then we want you on our team! Check out our latest opportunity for learning and growth in this fast-paced, ever-changing industry!
Responsibilities:
- Provide service to customers concerning their enrollment needs. Activities will include but are not limited to:
- Benefit Administration data entry and system administration (internal and carriers)
- Contacting the client for missing information;
- Following up with the carrier to obtain status updates;
- Processing of all group enrollment forms, change forms and ancillary requests;
- Thorough documentation of all calls/emails, work effort and related problem resolution in the CRM system
- Billing and Enrollment Reconciliation for clients
- Multi-task in a fast-paced environment handling a large volume of calls, emails, faxes, and paperwork without cutting corners while maintaining accuracy and integrity
- Manage a large number of time sensitive client issues at any given time
- Provide top-notch client service to clients via meetings/phone/email/virtual
- Resolve client issues in a timely manner and collaborate with the team to ensure benefit programs run smoothly
- Research complex Employee Benefits coverage issues, think outside the box to solve problems, and follow up promptly with actionable solutions
- Assist clients with adding/deleting dependents on benefits
- Reduce frustration by assisting clients with complex insurance company paperwork
- Learn and develop benefit knowledge through carrier meetings, research, and training classes on an ongoing basis
- Ensure the protection and security of personal, confidential and identifiable information
Qualifications
- 1+ years of experience in Health Insurance industry focusing on Employee Benefits, such as medical, dental, vision, life and disability coverage
- Active Health Insurance Producer license in IL considered a strong plus
- Technically savvy with experience on SalesForce or other related CRM tools
- Strong knowledge of SaaS software solutions
- Ability to communicate clearly and concisely both internally (teammates) and with external contacts (carriers, vendors, clients, etc.)
- Ability to thrive and maintain focus in a fast-paced, technology-based environment
- Flexibility and adaptability (processes may change; you must be able to change with them!)
- Strong organizational skills and acute attention to detail
Additional Information
- Open vacation policy
- 401k match program
- Medical, life, dental, and vision benefits
- Flexible spending accounts
- Subsidized gym memberships
- Commuter and transit benefits
- Professional growth opportunities
- Casual dress code
- Generous employee referral bonuses
- Happy hours, ping-pong tournaments, and more company-sponsored events
- GoHealth is an Equal Opportunity Employer