At AWS, we are building a global team of technical cloud computing architects to help our partners develop technical expertise and capacity, and to work on enterprise customer engagements around the world.

At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements across the Americas, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Business Operations (BizOps) Manager, with strong operational, organizational, collaboration, and communication skills.

We are looking for someone who is passionate about the operations of a business, helping ensure that the business can optimize its impact on behalf of customers because it is so operationally sound.

Up to 20% travel expected. Position will be based in Chicago, Austin, Herndon, Seattle.

Responsibilities include:
· Opportunity pipeline management; work with sales and Professional Services teams involved in proposing, selling and forecasting new business. Coordinate monthly pipeline reviews to ensure efficient execution across the team to sell new projects.
· Resource management; help us maximize our available capacity to staff customer engagements. Work closely with practice managers, helping them assess staffing needs across all engagements, based on each project’s requirements. Maintain consultant skills matrix and related reporting.
· Project accounting; ensure complete and accurate project set up in project accounting system consistent with the contract statement of work for all projects. Drive timely entry of billable time and expenses across the team.
· Billing/Invoicing/Collections; Ensure billing, accounting and receivables teams all get accurate data feeds to track revenue and collections.
· Monthly metrics reporting; collaborate with practice managers and the sales operations teams to track and report all key performance indicators against annual, quarterly and monthly goals, by region. Refresh all management dashboards, regional reports and executive review documents.
· Establish baseline metrics/reports to support the development of new practices.
· Business planning; annual and multi-year set up meeting cadence and working meetings to drive business planning for AWS Professional Services. Coordinate the preparation, agenda, and follow up actions to complete forward looking business plans.
· New hire on-boarding/training; track all new hires and ensure they have a great on-boarding experience. Maintain on-boarding documents and training plans to help all new hires become productive on customer assignments as soon as they’ve completed their onboarding.

BASIC QUALIFICATIONS

· Bachelor’s degree
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· Minimum of 5+ years of experience in the areas of finance, business management and/or sales operations in mid-to-large scale global Sales Organization
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· Minimum of 5+ years of strong Excel experience and the ability to conduct analysis of complex data and translate the results into actionable deliverables, messages, and presentations
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· Excellent working knowledge of Salesforce.com or other CRM
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· Strong attention to detail and excellent problem solving skills
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· Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
 

PREFERRED QUALIFICATIONS

· Strong business analysis and functional experience with quantitative and analytical skills
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· Proven experience optimizing project accounting and billing systems and processes for a professional services business
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· Intermediate Excel skills (Pivot Tables, VLookups)
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· Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions

Amazon is an Equal Opportunity-Affirmative Action Employer-Minority/Female/Disability/Vet
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