Motorola Solutions
We help people be their best in the moments that matter.
Chicago, IL

Business Relationship Manager I at Motorola Solutions (Chicago, IL)

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewCOMPANY OVERVIEW
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.
We are seeking a passionate and highly motivated business relationship manager to join the
Global Services Offer Management team to work with the NA sales and services teams, with a focus on our channel partners. This role will help drive the business growth and adoption of services across North America.
The successful candidate will work internally with stakeholders, and externally with partners and customers to define strategically aligned roadmaps. He/ she will: gather and prioritize regional requirements; define the offer requirements/deliverables and structure. Additionally, this individual will be working closely with Marketing, Service Delivery organizations, Sales, Legal and Finance along with their peers in offer management to ensure the successful release of our service products and their adoption in the defined region.
Job Description

The Business Relationship Manager will:

  • Develop a broad and deep understanding of the strategy and the portfolio based on customer needs, competitive and market analysis

  • Develop and maintain strong relationships with stakeholders

  • Gather and synthesize the requirements for updated/new offers to allow for their creation

  • Prioritize the development of the offers in line with stakeholder expectations and existing resource commitments across the global offer management function 

  • Conduct business reviews with regional stakeholders highlighting progress with offer development, launch and adoption successes

  • Enable adoption and drive the success of offer launches with crisp and compelling go-to-market enablement materials

  • Address stakeholder issues/dissatisfaction in a timely and accurate manner 

  • Prioritize customer satisfaction

  • Enable regional revenue growth

  • Drive commonality

  • Regional offer roadmap

  • Strategic presale support, post sale customer engagement

Preferred Entry Qualifications:

  •  Education: Bachelor’s Degree, required.

  • MBA with a background in technology, preferred Areas of Study:  Business Administration, Marketing, Engineering

  • Knowledge of our channel and channel partners

  • Proven ability to interface with Customers, Channel Partners, Senior Leaders, Vice Presidents, Directors, and Managers

  • Proven ability to influence cross-functional teams without formal authority

  • Excellent analytical skills to transform market knowledge into actionable plans that produce results

  • Adept at project/portfolio management

  • Exceptional verbal, writing, and presentation skills

Preferred Years of Professional Experience:

  •  5 + years of high tech product management / business relationship management required


  • Less than 10% Travel 


Basic Requirements
  • Bachelors Degree and 5 + years of product management or business relationship management experience required

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel Requirements
Under 10%
Relocation Provided
Position Type
Referral Payment Plan

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

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