Chief of Staff & Digital Solutions

What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.

 

Browse The Aisles 

The PDL Chief of Staff & Digital Solutions is responsible for planning, prioritizing, directing and guiding technical solutions of all critical digital and eCommerce key initiatives and projects in collaboration with PDL Digital & eCommerce functional leaders and all stakeholders. Acts as the central liaison between the PDL Digital & eCommerce Leadership Team and other key stakeholders. The individual in this role will ensure all business strategic initiatives are streamlined and will oversee those key initiatives from creation to execution. Advisor to the Digital, Data & Technology COE Officer and ensure all lines of communication with the executives are clear, organized and effectively disseminated to all appropriate parties. Reports to the Digital, Data & Technology COE Officer of PDL.

 

Recipe for Success - What's “in store” for the role  

  • Guides and ensures all pertinent business topics and objectives are documented, discussed, and shared with all appropriate leadership and stakeholders on a regular basis through regularly scheduled leadership meetings and, as necessary, deep-dive solutioning sessions.
  • Organizes and prioritizes business topics to be discussed by broader leadership participants including the Digital, Data & Technology COE leadership team, PDL executive team, and retail brands supported by PDL. 
  • Partners closely with the Digital, Data & Technology COE Leadership team to solution and implement strategic Digital, Data & Technology initiatives to AD USA brands.
  • Lead select digital projects by partnering with necessary resources in PDL, RBS, and the Brands to ensure a successful, on time, and on budget solutions that serves the needs of the customers and the enterprise.
  • Designs and implements execution plans for technical solutions in special projects that require additional oversight or increased executive awareness.
  • Develop executive messaging related to the plans and progress of select digital offerings and help define how they come to life within the AD USA brands.
  • Develops and provides training support to understand and implement procedures for the digital solutions within all brands.  
  • Coordinates on-site technical support through “deployment teams” to launch new digital and eCommerce capabilities and features, as necessary.
  • Facilitates collaboration with business functions needed across the brands on all facets of implementing the deployment project plan, including UAT, hypercare, and issue prioritization.
  • Partners with legal to ensure all licensing, commercial terms, and contracts comply with all requirements to implement digital and eCommerce the brands.
  • Partners with PDL and brand marketing and merchandising functions to ensure digital needs are being met.
    • Demonstrated ability to clearly and simply communicate complex digital solutions to persuade external and internal constituents through compelling vision and monetized benefits.
    • Demonstrated ability to assimilate and rapidly build relationships and collaborate effectively.
    • The ability to influence multiple stakeholders, especially senior leadership teams.
    • The ability to persuade external and internal constituents through compelling vision and monetized benefits.
    • Demonstrated strength of conviction when faced with resistance and perseverance.
    • Proven record of thought leadership and driving organizational and business transformation aligned with enterprise strategies.
  • Strong Interpersonal Skills: In a role that requires frequent cross-departmental collaboration, this role will have:
    • Demonstrated emotional intelligence especially when thoughts/ideas are challenged by peers or senior leadership
    • An ability to effectively communicate across different levels of leadership of an organization, particularly communication that yields stronger working relationships and builds confidence and trust in the analytics, reporting and recommendations provided by their team
    • Demonstrated a personal acceptance of change and the ability to adapt and drive change throughout the organization.

 

The Essentials In Your Cart - The required ingredients  

  • Bachelor's degree in business or other related discipline; Master’s degree is preferred
  • 10+ years of experience in progressive leadership roles in digital strategy, product management, analytics, or consulting.

 

Extra Spices - What you should bring to the table  

  • Outstanding leader with proven success leading a team in a multi-location environment with excellent communication, collaboration, and influencing skills.
  • Proven ability to influence and create outcomes without direct authority.
  • Excellent analytical and abstract reasoning skills. Ability to lead organizational behavioral change toward increased collaboration and accountability.
  • Extensive experience and judgment to align financial and human capital resource to execute initiatives and accomplish goals.  
  • Experience in leading complex corporate change in the face of new digital technologies. 
  • Deep knowledge and understanding of digital products (mobile/web) and eCommerce platform infrastructure and their underlying data needs. 
  • Successful track record of exploring and researching upcoming and 3rd party technologies for viability within our existing capabilities and customer experience improvement opportunities.
  • Excellent presentation creation, story structure,  and delivery experience.
  • Understanding and experience with Agile development processes and SDLC
  • Cross-functional leadership experience with a demonstrated ability to build and guide cross-functional teams in remote locations.
  • Demonstrated success strengthening research and insights expertise through strong leadership and strategic thinking about innovation and customer engagement.
  • Experience leading during organizational change management
  • Cross-functional leadership experience interacting with IT to successfully roll-out new digital solutions including software and 3rd party agreements. 
  • Strong knowledge of the Grocery business
  • Deep knowledge of eCommerce business and technical practices including aspects of:
    • Strategy
    • Digital/Product Management
    • Analytics & Data Science
    • IT
    • Marketing
    • Merchandising
    • Fulfillment
  • In-depth experience with enterprise-level digital solutions and how various systems integrate to crate the strongest customer experience.
  • Requires travel – typically 15 - 20% (once COVID restrictions are lifted) 
  • Analytical and Strategic Mindset: This role will have demonstrated expertise in consumer and customer insights, coupled with strong intuition. He/she will lead a culture that values speed, data and quantitative results.
  • Strong Business Acumen: This role will have a broad business skill-set that includes:
  • Ability to understand the landscape in which Company competes: competition, distributors, risks and upcoming challenges.
  • An understanding of how data, markets and teams support the overarching strategy.
  • Connect initiatives across the organization and share relevant information that impacts the enterprise.
  • Ability to identify digital systems and customer experience opportunities for improvement, develop recommendations and clearly present both the opportunities for improvements and potential solutions to key stakeholders 
  • Influencing Skills: Working in an environment that considers the customer at the “center of everything,” this role will have:
  • Demonstrated ability to clearly and simply communicate complex digital solutions to persuade external and internal constituents through compelling vision and monetized benefits.
  • Demonstrated ability to assimilate and rapidly build relationships and collaborate effectively.
  • The ability to influence multiple stakeholders, especially senior leadership teams.
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

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