Position Type: Permanent

Provide premium software support and services to Ensono mainframe clients as they relate to CICS.
 

What you will do:

•         Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.

•         Provide primary support for reported problems related to CICS TS and related OEM software products.

•         Provide support on 24 x 7 x 365 basis and in multiple time zones.

•         Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).

•         Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.

•         Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.

•         Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.

•         In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.

•         Adhere to a schedule that efficiently manages resources and allows timely implementations.

•         Follow ITSM change control procedures g:

·       Implementing vendor product specific corrections (“fixes”) and

·       Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer partition.

What you will need:

•         Bachelor’s degree required and/or equivalent work experience. 

•         10+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.

•         Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.

•         Thorough working knowledge and experience with the use of IBM’s SMP/E. 

•         Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.

•         Thorough working knowledge of products used to monitor performance of CICS TS regions.

•         Self-motivated and able to work independently. 

•         Must be able to multi-task and work under short deadlines and in high pressure situations.

•         Excellent communication skills (written, verbal and presentations)

•         Ability to work as part of a team, as well as independently.

Location and Standard Working Hours:

·       Location:DG/Conway

·       Shift: 8AM to 5PM Local time

·       Oncall, overtime and scheduled weekend work required