Citrix Engineer at DFIN

| Chicago
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Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Summary

DFIN is seeking a Citrix Engineer to help build, maintain, and support our global VDI infrastructure. You will be part of a talented team of engineers that delivers and maintains mission critical infrastructure to meet dynamic business needs. Together we will ensure the highest levels of availability, performance and security by monitoring, maintaining, supporting, and optimizing all networked hardware, software, and associated operating systems. 

Responsibilities

•Build, deliver and maintain desktop OS and application images. Participate in testing and provisioning desktops
•Responsible for Citrix administration and support using Citrix Studio, Director, and PVS
•Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research log events and resource monitoring.
•Working tickets and requests from start to finish with a high level of customer service and communication.
•Liaison for design efforts within business or architecture teams to convey best practices, business alignment and requirements for supporting infrastructure.
•Management of infrastructure including installing, configuring, testing and maintaining operating systems, application software and the underlying virtual environment.
•Troubleshooting as required. Lead problem-solving efforts with application support groups and outside vendors.
•Creating and maintaining custom scripts to increase system efficiency and minimize downtime due to required human intervention.
•Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet business goals.
•Administer on-call and after-hours technical support during scheduled outages and unscheduled emergency situations.
•Provide level 3 operational support via phone, email and ticketing system.
•Create and maintain documentation as it relates to infrastructure support and processes.
•Perform other duties and participate in projects as required.

Qualifications

•BS degree in Computer Science, Engineering or a similar field 
•5+ years of experience with Citrix XenApp and XenDesktop in establishing platform standards, capacity planning, patching, upgrades, health checks, availability and performance troubleshooting
•5+ years of experience with Citrix administration and support using Citrix Studio, Director and Citrix profile management to create and manage machine catalogs, delivery groups and provision and support of virtual desktops with Microsoft Windows
•Experience with Netscaler configuration
•Able to apply broad work experience and knowledge when analyzing complex problems. Must be able to consistently identify critical elements, variables and alternatives to develop solutions. 
•Must be able to organize/prioritize existing resources and incorporate new information as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems. Able to apply excellent business acumen and collaborative skills when resolving problems.


•Ability to communicate ideas in both technical and user-friendly language.
•Proven experience with systems planning, security principles, and general software management best practices.
•Strong background with deploying, maintaining, and administering Windows Server.
•Ability to work in a team-oriented, collaborative environment.
•Highly self-motivated and directed, with keen attention to detail.


General Skills
• Passionate about system uptime and user experience.
• Ability to successfully balance multiple simultaneous demands and self-adjust to meet shifting priorities.
• Ability to work independently and collaborate with peers as needed.
• Excellent oral and written communication skills.
• Willingness to occasionally work scheduled night/weekend times and to participate in off-hours on-call schedule.
• Familiarity with the financial services industry is desirable but not required.
• Customer service focused.
 

It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected]#TalentknowsTalent


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • SAP HANADatabases
    • TeradataDatabases

Location

Located in the heart of downtown Chicago’s financial district, we are steps from all Metra stations, good eats and entertainment.

An Insider's view of DFIN

What’s the vibe like in the office?

I am working among an extremely smart group of people, of which I have created great friendships with. During lunch break we play board games and have interesting technical and financial discussions. It’s exciting to wake up and go to work knowing that I’ll be collaborating with some of the best colleagues I’ve had in my career.

Mahsa

Software Engineer

What projects are you most excited about?

In transforming and improving FinTech products, excitement comes from the challenge of knowing that the problems are complex, yet the solutions must be easy to use. When we start a new project, I can't wait to sink my teeth into understanding the problem space, talking to users, designing the solution, and seeing it through to release.

Dan

Principal Product Designer

What makes someone successful on your team?

A successful member of our team at DFIN is comfortable to work with or learn any part of the tech stack. They effectively communicate during meetings to help plan out our next projects as a team, and they ask other members of the team for support if they happen to get stuck while coding.

Christopher

Associate Software Engineer

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We value a work / life balance at DFIN.
Remote Work Program
We have partial and fully remote opportunities at DFIN.
Family Medical Leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Employee parking available
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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