Client Engagement Manager

| Chicago

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer and more useful for everyone.

At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation.

That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here.
 

The Team

The Client Engagement Manager is accountable for leading all aspects of client engagements and establishing relationships with Arity clients. Client Engagement work includes pursuit and/or delivery of projects including scope, timelines, resources, budget, risks and issues, relationship-building, and communication. It is the Client Engagement Manager’s responsibility to ensure the work is delivered on time, within budget, and meets or exceeds quality expectations.

The Role

The Client Engagement Manager is responsible for leading a portfolio of significant projects for Arity customers ensuring management of risks, issues, resources, financials, communications, interdependencies and expansion opportunities within the portfolio. The Client Engagement Manager is also accountable for working with customers and Arity’s Customer Success Managers to understand the account(s) and tailor the project approach, plan and deliverables accordingly.  The Client Engagement Manager will build strong relationships with the appropriate Project Stakeholders ensuring engagement throughout the life of the project.  Additionally, the Client Engagement Manager will participate in the expansion of existing project work, business development opportunities and client presentations, statement of work development and RFP responses.

Responsibilities

  • Demonstrates mastery of best practices in project management and communication processes and contributes to the improvement of these processes at Arity.
  • Demonstrates thought leadership in problem solving, staff development and effective interaction with Customers and Arity leadership.
  • Drives execution of work within the portfolio. Provides direction and oversight throughout project lifecycle to Client and Arity team-members to meet requirements of the contract.
  • Takes the lead role in highly pressurized situations when there is a need to communicate critical project information while remaining sensitive to organizational politics.
  • Participates in the development and evolution of the Client Services team and corresponding materials.
  • Tailors deliverables and approach for Client work based upon need.
  • Engages and/or escalates to appropriate stakeholders in risk identification and mitigation both at the Client and within Arity. 
  • Assesses and reports health of all projects in an objective manner, maintains project transparency and accurate status and keeps relative stakeholders apprised.
  • Identifies expansion opportunities with existing work and participates in work required to formalize the opportunity.
  • Assists with RFP requests, client presentations and overall business development.
  • Participates in shaping the client services team and deliverables within Arity.

Qualifications

  • Education: MBA (Preferred but not required)
  • Experience: 10+ years of project management experience with Clients, in multiple technology environments and/or consulting experience in Technology Solutions
  • PMP Certification (preferred but not required)
  • SAFe Certification (preferred but not required)
  • Scrum Master certification (preferred but not required)
  • Demonstrated track record in delivering multiple complex projects and/or programs as well as managing/mentoring of project managers with a strong focus on execution
  • Experience in developing and achieving expansion opportunities within accounts.
  • Excellent written/verbal communication and facilitation skills for communicating at all levels; including strong presentation skills
  • Demonstrate expert skills in team leadership and conflict management
  • Strong people oversight and mentoring skills
  • Strong consultative, customer focus skills
  • Knowledge of and experience of Microsoft applications (Word, Excel, Visio, Project, PowerPoint, SharePoint) and other related project management tools.

That’s the day-to-day, now let’s talk about the rest of it. As we mentioned, Arity was founded by The Allstate Corporation. But you’ll be working for—and at—Arity. It’s the best of both worlds. You’ll get access to the full suite of Allstate benefits and work in a fast-paced startup culture. That’s more than just free breakfasts, brain breaks and ping pong. It’s a culture that encourages you to be you.

Sound like a fit? Apply now! We can’t wait to meet you.

 

Heads up: when you click “apply now” you’ll be directed to the Allstate careers site. You’re still looking at an Arity job, but because we were founded by Allstate, we share the same application system.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PandasLibraries
    • Sci-KitLearnLibraries
    • NumpyLibraries
    • MatplotlibLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • PysparkFrameworks
    • HiveFrameworks
    • ImpalaFrameworks
    • KafkaFrameworks
    • NiFiFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MuralDesign
    • SmaplyDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotCRM

Location

Arity's located in the Merchandise Mart, the heart of Chicago's tech scene. Mobility is what we do & you can find us using all forms to get to work.

An Insider's view of Arity

What’s the vibe like in the office?

At Arity, you’re encouraged to see yourself and be yourself. When you walk through the door, you are part of something bigger than yourself and are empowered to achieve and be better than when you first started here. The space and culture facilitate collaboration & are designed to spark innovation, allowing us to accelerate the future of mobility.

Taylor, Steph & Rachel

Culture team

What's the biggest problem your team is solving?

The mission of our team is to derive meaningful events and features from raw telematics data, with a mix of physics, signal processing, machine learning, & experimentation. Derived from big data, we're developing best-in-class solutions for collision and distracted driving detection which is disrupting the mobility space.

Venu & Kyle

Data Scientists, Advanced Sensor Insights Team

What makes someone successful on your team?

Product Managers on my team are go-getters. They dive into an ambiguous market and drive our business by leveraging core competencies that achieve solutions. To be successful, they think big, have entrepreneurial drive, wear multiple hats, and have a positive, resilient attitude. Above all, we win together and do this by building each other up.

Rachel

Group Product Manager, Shared Mobility Solutions Team

How do your team's ideas influence the company's direction?

At Arity, we solve problems that impact society. Arity Engineering plays a critical role in developing products that incorporate capabilities our customers want with solutions they need. When a customer has a challenge, we leverage the group’s collective learning to work towards an optimized solution. We rarely come across something we can’t solve.

Emad

Vice President, Engineering

How do you collaborate with other teams in the company?

When collaborating with other teams at Arity, transparency is essential. That means communicating clearly, as well as understanding and respecting other's perspectives. Everyone has strengths that they bring to the table, and open communication allows my team to find those superpowers to work efficiently and successfully deliver to our customers.

Shireen

Salesforce Product Owner, Customer Success Team

What are Arity Perks + Benefits

Arity Benefits Overview

Arity was founded by The Allstate Corporation, but you’ll be working for—and at—Arity. It’s the best of both worlds. You’ll get access to the full suite of Allstate benefits and work in a fast-paced startup culture. That’s more than just free breakfasts, brain breaks and ping pong. It’s a culture that encourages you to be you.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
If enrolled, you have coverage for certain periodic vision exams, eyeglass lenses and frames, or contact lenses, up to a designated dollar amount.
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
We also provide a cash balance pension benefit, at no cost, to eligible employees based on their eligible compensation and years of service with the company. Employees are vested after 3 years.
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Arity offers up to 12 weeks of unpaid, job-protected leave per year for any employee eligible under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Looking for more info? You can find details here: https://www.allstategoodlife.com.

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